Front Desk Guest Services Agent — Flexible Shifts

M&R Hotel Management; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

M&R Hotel Management is seeking a Guest Service Agent for SpringHill Suites Times Square to deliver warm, professional front desk service from check-in to check-out. You will respond to guest requests, promote hotel services, and coordinate with housekeeping and maintenance to ensure a seamless guest experience.

The role requires staying flexible for shifts, including overnights, weekends, and holidays, and maintaining a welcoming lobby environment in a fast-paced hotel setting.

Responsibilities

• Welcome guests and perform smooth, accurate check-in and check-out.
• Verify ID, process payments, and issue room keys per security policies.
• Explain room types, rates, amenities, policies, and local information.
• Handle early arrivals, late check-outs, upgrades, and special requests.

Job description

M&R Hotel Management is seeking a Guest Service Agent for SpringHill Suites Times Square to deliver warm, professional front desk service from check-in to check-out. You will respond to guest requests, promote hotel services, and coordinate with housekeeping and maintenance to ensure a seamless guest experience.

The role requires staying flexible for shifts, including overnights, weekends, and holidays, and maintaining a welcoming lobby environment in a fast-paced hotel setting.