Front Desk / Guest Services Agent

Workforce Opportunity Services; Austin (TX); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Benefits package

Paid time off

Job summary

Workforce Opportunity Services in Austin, TX is seeking a full-time front desk associate to greet guests, manage check-in/check-out, reservations, and payments, and coordinate guest requests. You will maintain accurate records in our property system and work with other teams to resolve issues.

The ideal candidate has 1+ year in front desk, hotel, or customer service, strong communication and problem-solving skills, and comfort with Microsoft Office.

Qualifications

• Strong communication and problem-solving skills.
• 1+ years of front desk, hotel, or customer service experience.
• Comfortable with computers and Microsoft Office.
• Cash handling experience is a plus.
• High school diploma or equivalent required.

Responsibilities

• Greet guests and handle check-in, check-out, and reservations.
• Answer phones and coordinate guest requests.
• Process payments and keep accurate records in the property system.
• Resolve guest issues professionally and hand off to the appropriate team.

Skills

Communication skills

Problem solving

Cash handling

Microsoft Office

Customer service experience

Education

High school diploma or equivalent

Job description

Overview

Workforce Opportunity Services (WOS)is a leading 501(c)(3) nonprofit dedicated to developing the skills of high-potential individuals who may not have access to career opportunities. Through strategic partnerships, WOS connects motivated talent with organizations seeking to expand their workforce with skilled professionals.

Utilizing a scientifically based model derived from research conducted at Columbia University, we recruit, educate, train, and place high-potential talent with leading organizations around the world.

Overall Position Description:

• Supports daily front desk operations by assisting guests throughout their stay, handling reservations and payments, maintaining accurate records, and coordinating with other teams to address guest needs.

Responsibilities

• Greet guests and handle check-in, check-out and reservations
• Answer phones and guest questions, and coordinate guest requests
• Process payments and keep accurate records in the property system
• Resolve guest issues professionally and hand off to the right team

Qualifications

Candidate Profile / Qualifications:

• Authorized to work in the United States
• 1+ years of front desk, hotel or customer service experience
• Strong communication and problem-solving skills
• Comfortable with computers and Microsoft Office
• Cash handling experience a plus
• High school diploma or equivalent

Additional Information

Duration/Schedule:

• Full-Time
• Rotating shifts that include weekends and holidays

Salary:

• $24.00/Hour (Plus Benefits)

Location

• Austin, TX (On Site)

Benefits

• Competitive benefits package (medical, dental, vision, paid time off and more)

About Us

Our vision is to empower early-career professionals to achieve long-lasting professional success and financial independence while supporting companies in building workplaces that reflect and engage with the communities they serve.We are in the business of creating dynamic partnerships that transform lives.

Pay Range

USD $24.00 - USD $26.00 /Hr.