Guest Experience Specialist - Flexible Scheduling & Growth

White Lodging; Richmond (VA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

DailyPay

401(k) match

PTO rollover

Hotel discounts

Growth opportunities

Healthcare from day 1

Job summary

White Lodging in Richmond, VA is seeking a Front Desk Agent to warmly welcome guests, manage reservations, and ensure smooth check‑in and check‑out experiences. You will develop product knowledge, follow cash handling procedures, and provide a positive, guest‑focused service mindset in a fast‑paced environment.

Previous hospitality experience is welcome but not required. This role offers full‑time hours with flexible scheduling and opportunities for growth across multiple properties within the

Qualifications

• Excellent communication skills.
• Customer-focused mindset.
• Ability to adapt to changing situations.
• Desire to work as part of the front desk team.

Responsibilities

• Greet and check in/out guests with a friendly, efficient approach.
• Manage reservations and room assignments.
• Handle cash handling procedures and hotel financial transactions.
• Learn hotel services, hours, locations, rates, and amenities.
• Maintain lobby cleanliness and security of guest information.
• Resolve guest concerns promptly and professionally.
• Perform other duties as assigned.

Skills

Strong communication

Customer service

Flexibility

Team player

Positive attitude

Job description

Who We Are

Join White Lodging — a hospitality company developing and operating award-winning, premium-brand hotels, rooftop bars, and restaurants in top U.S. cities. We know that the hospitality business, like life, is about how you make people feel. Enjoy a supportive team culture, flexible scheduling, and real career growth opportunities across multiple hotel properties in your market.

Description

Summary:

Who We Are

Join White Lodging — a hospitality company developing and operating award-winning, premium-brand hotels, rooftop bars, and restaurants in top U.S. cities. We know that the hospitality business, like life, is about how you make people feel. Enjoy a supportive team culture, flexible scheduling, and real career growth opportunities across multiple hotel properties in your market.

We are looking for a Front Desk Agent to join our team. In this role, you will welcome and register hotel guests, manage reservations, and ensure a seamless check-in and check-out experience. The ideal candidate has strong communication skills, a customer-first mindset, and the ability to thrive in a dynamic, guest-facing environment. This is a great opportunity for anyone looking to start or grow a career in hotel front desk operations, hospitality management, or guest services.

Responsibilities:

What You'll Do

• Provide the highest quality of service to guests, anticipating and exceeding their expectations
• Check guests in and out efficiently and in a friendly manner
• Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings
• Assist in maintaining the cleanliness of the lobby and entrance
• Ensure security and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Perform other duties as assigned
  
  

What You'll Bring

• Strong communication skills
• A passion for customer service
• The ability to be flexible and adapt to any situation
• A desire to work as part of the front desk team
• An outgoing personality with a positive attitude
• Previous hospitality experience is helpful but not required
• Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary
  
  

Other information:

What You Can Look Forward To

• DailyPay — get paid when you need it
• Advanced scheduling with easy shift swapping via our app
• Unlimited employee referral bonuses
• 401(k) with company match
• Paid time off (PTO) with rollover
• Complimentary wellness tools
• Leadership development & tuition reimbursement
• Discounts on hotel rooms, dining, and travel
• Growth opportunities across multiple hotel properties in your market
• Employee Assistance Program (EAP)
• Full-time associates also receive:
• Medical, dental, and vision insurance — starting day 1
• Life and disability insurance
• Paid parental leave
  

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.