Front Desk (Guest Services)

Western Camps, Inc.; Sanger (CA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid sick time and vacation

Meals provided when guests are on prop

Facility use privileges

401(k) retirement plan

Employee discounts

Job summary

Western Camps, Inc. is seeking a friendly Front Desk Guest Services representative to create welcoming experiences for guests at Wonder Valley Ranch Resort in Sanger, CA. This role handles reservations, check-in/out, and guest communications in a fast-paced environment.

You will manage hotel and activity bookings, assist with mail and phone coverage, and maintain a professional lobby. The position offers up to 30 hours weekly with paid benefits and a supportive team culture.

Qualifications

• Experience in guest services.
• Excellent verbal and written communication skills.
• Ability to organize time and multitask efficiently.
• Must have a good attitude and be a team player.
• Must be able to work evenings/nights, weekends, and holidays.
• Must have working knowledge of Microsoft Office and the ability to quickly learn other computer programs.

Responsibilities

• Display top quality guest services and customer service.
• Take resort reservations and horseback riding reservations, scheduling.
• Manage all incoming and outgoing mail/packages and answer multi-line phone system.
• Respond to emails and transfer calls accurately.
• Balance bank register and handle cash transactions; assist guests with transactions.
• Maintain a professional front office and lobby area at all times.
• Provide administrative support and other duties as assigned.

Skills

Guest services

Communication skills

Multitasking

Time management

Team player

Tools

Microsoft Office

Job description

About this position

About Western Camps, Inc.

Western Camps, Inc. is a mission-driven organization dedicated to providing meaningful outdoor, educational, and recreational experiences for individuals, families, and groups. Operating under the names Wonder Valley Ranch Resort, Wonder Valley Outdoor Education Center, and River Way Ranch Camp, we offer a range of programs and services that emphasize personal growth, environmental stewardship, and community connection.

Located in the foothills near Sanger, California, our facilities are situated within close proximity to Sequoia National Park, offering a unique setting that combines natural beauty with accessibility. With a long-standing commitment to safety, integrity, and excellence, Western Camps, Inc. strives to create environments where guests, students, and staff feel welcomed, supported, and inspired.

We value collaboration, professionalism, and a strong work ethic, and we are proud of the positive impact our programs have on the people and communities we serve. Join our team and enjoy meaningful work, great benefits, and perks that make every shift rewarding!

6450 Elwood Rd. Sanger, CA 93657

About the Role - Front Desk Guest Services

Do you enjoy creating memorable first impressions and helping people every day?
If you’re friendly, organized, and thrive in a fast-paced environment, the Guest Services Representative role at Western Camps Inc. could be the perfect fit for you. As the first point of contact for our guests, you’ll play a key role in delivering a warm, welcoming, and seamless experience that sets the tone for their entire visit.

Schedule: This position offers up to 30 hours per week , with scheduling based on business needs.

Essential Functions:

• Display top quality guest services, customer service
• Responsible for taking resort reservations
• Responsible for taking horseback riding reservations, scheduling
• Manage all incoming and outgoing mail/packages
• Answer multi-line phone system
• Respond to or transfer client emails when appropriate
• Transfer calls to each office, department, and individuals effectively, Communication Skills
• Ensure front office and lobby area look professional and welcoming at all times
• Request for housekeeping or maintenance attention when required
• Assist guests with gift shop transactions
• Guest check-in/check-out procedures and records
• Balance bank register and handle cash register transactions
• Take written messages during River Way Ranch Camp season for seasonal staff, Phone Support
• Administrative Support
• Other duties as assigned

Requirements:

• Experience in guest services
• Excellent verbal and written communication skills
• Ability to organize time and multitask efficiently
• Must have a good attitude and be a team player
• Must be able to work evenings/nights, weekends, and holidays
• Must have working knowledge of Microsoft Office and the ability to quickly learn other computer programs

Pay: $16.90 - $18.50 per hour

Schedule: Up to 30 hours per week.

• Day shift
• Evening shift
• Flexible Schedule

Location: Wonder Valley Ranch Resort – 6450 Elwood Rd. Sanger, CA

Employee Benefits & Perks:
The company offers a comprehensive benefits program for Regular Full-Time employees , including:

• Health, dental, and vision insurance
• Paid sick time and vacation

In addition, we offer a variety of perks available to all employees —both Part-Time and Full-Time —such as:

• Meals provided when guests are on property
• Facility use privileges (Fitness Room, Fishing in the pond, etc.)

Join our team and enjoy meaningful work, great benefits, and perks that make every shift rewarding!

About Western Camps, Inc.

Western Camps, Inc. is a mission-driven organization dedicated to providing meaningful outdoor, educational, and recreational experiences for individuals, families, and groups. Operating under the names Wonder Valley Ranch Resort, Wonder Valley Outdoor Education Center, and River Way Ranch Camp, we offer a range of programs and services that emphasize personal growth, environmental stewardship, and community connection.

Located in the foothills near Sanger, California, our facilities are situated within close proximity to Sequoia National Park, offering a unique setting that combines natural beauty with accessibility. With a long-standing commitment to safety, integrity, and excellence, Western Camps, Inc. strides to create environments where guests, students, and staff feel welcomed, supported, and inspired.

We value collaboration, professionalism, and a strong work ethic, and we are proud of the positive impact our programs have on the people and communities we serve. Join our team and enjoy meaningful work, great benefits, and perks that make every shift rewarding!

6450 Elwood Rd. Sanger, CA 93657

About the Role - Front Desk Guest Services

Do you enjoy creating memorable first impressions and helping people every day?
If you’re friendly, organized, and thrive in a fast-paced environment, the Guest Services Representative role at Western Camps Inc. could be the perfect fit for you. As the first point of contact for our guests, you’ll play a key role in delivering a warm, welcoming, and seamless experience that sets the tone for their entire visit.

Schedule: This position offers up to 30 hours per week , with scheduling based on business needs.

Essential Functions:

• Display top quality guest services, customer service
• Responsible for taking resort reservations
• Responsible for taking horseback riding reservations, scheduling
• Manage all incoming and outgoing mail/packages
• Answer multi-line phone system
• Data entry, clerical support
• Respond to or transfer client emails when appropriate
• Transfer calls to each office, department, and individuals effectively, Communication Skills
• Display professional phone etiquette
• Ensure front office and lobby area look professional and welcoming at all times
• Request for housekeeping or maintenance attention when required
• Assist guests with gift shop transactions
• Guest check-in/check-out procedures and records
• Balance bank register and handle cash register transactions
• Take written messages during River Way Ranch Camp season for seasonal staff, Phone Support
• Administrative Support
• Other duties as assigned

Requirements:

• Experience in guest services
• Excellent verbal and written communication skills
• Ability to organize time and multitask efficiently
• Must have a good attitude and be a team player
• Must be able to work evenings/nights, weekends, and holidays
• Must have working knowledge of Microsoft Office and the ability to quickly learn other computer programs

Pay: $16.90 - $18.50 per hour

Schedule: Up to 30 hours per week.

• Day shift
• Evening shift
• Flexible Schedule
• Weekends (Requirement)

Location: Wonder Valley Ranch Resort – 6450 Elwood Rd. Sanger, CA

Employee Benefits & Perks:
The company offers a comprehensive benefits program for Regular Full-Time employees , including:

• 401(k) retirement plan
• Health, dental, and vision insurance

  In addition, we offer a variety of perks available to all employees —both Part-Time and Full-Time —such as:

  • Meals provided when guests are on property
  • Employee discounts
  • Facility use privileges (Fitness Room, Fishing in the pond, etc.)

  Join our team and enjoy meaningful work, great benefits, and perks that make every shift rewarding!

  The pay range for this role is:
  16.90 - 18.50 USD per hour(Western Camps, Inc.)

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