Front Desk Guest Services Specialist

Stonebridge Companies; Funston (CO); On-site; USD 20,457 - 29,136; Part time

Benefits offered by this job

Medical

Dental

Vision

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies in Glenwood Springs, Colorado seeks a Guest Service Agent to support front desk operations, ensuring smooth check-in/check-out and accurate guest records. This role requires strong communication and cash handling skills and offers flexible shifts.

Previous hotel front desk or guest service experience is preferred. Proficiency with PMS and basic office software is expected, along with excellent customer service and problem-solving abilities.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using PMS.
• Compute bills, collect payments, and make change for guests.
• Post charges for rooms, food, beverages, and services to ledgers.
• Coordinate with housekeeping and maintenance staff to address guest issues.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Skills

Customer service

Communication

PMS proficiency

Cash handling

Problem solving

Organizational skills

Independent work

Tools

Property Management System (PMS)

Job description

Stonebridge Companies in Glenwood Springs, Colorado seeks a Guest Service Agent to support front desk operations, ensuring smooth check-in/check-out and accurate guest records. This role requires strong communication and cash handling skills and offers flexible shifts.

Previous hotel front desk or guest service experience is preferred. Proficiency with PMS and basic office software is expected, along with excellent customer service and problem-solving abilities.