Front Desk/Guest Service Representative

CSG Hotel Management/dba Comfort Suites-Galveston; Galveston (TX); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

401(k) Retirement Plan

Virtual Healthcare Access

Digital tipping program

Employee meals

Job summary

CSG Hotel Management, doing business as Comfort Suites-Galveston, seeks a Guest Service Representative to manage guest experiences from check-in to check-out. You will process payments, answer inquiries, and coordinate with housekeeping to ensure a smooth stay in a busy lobby.

The role supports reservations, assigns rooms, and addresses guest concerns with a professional, friendly demeanor. Part-time or full-time positions available in Galveston, Texas.

Qualifications

• High school diploma required; 1–2 years front desk hospitality preferred.
• Experience with hotel reservations and check-in/check-out processes.
• Proficiency with hotel software and basic computer skills.

Responsibilities

• Greet guests and manage check-ins/check-outs.
• Process payments and manage online/telephone reservations.
• Provide information on hotel services, rates and local attractions.
• Coordinate with housekeeping to ensure room availability and lobby cleanliness.
• Address guest complaints and resolve issues to maintain high service levels.

Skills

Communication

Interpersonal skills

Calm under pressure

Problem solving

Shift flexibility

Education

High school diploma

Tools

Choice Advantage

PMS software

Job description

Galveston, United States | Posted on 11/01/2026

We are currently looking for a Guest Service Representative that will manage guest experiences by handling check-ins/check-outs, processing payments, and addressing inquiries with a professional, friendly demeanor . They act as the primary point of contact, ensuring guest satisfaction while coordinating with housekeeping and maintaining lobby cleanliness. Key responsibilities include managing reservations, assigning rooms, and resolving complaints.

Requirements

• Guest Services:Welcome guests, manage check-ins/check-outs, issue room keys, and provide information on hotel services, rates, and local attractions.
  
• Administrative & Financial:Answer phone calls, manage online/telephone reservations, process credit card payments, and maintain accurate room records.
  
• Problem Resolution:Address guest complaints, troubleshoot issues, and ensure a high level of customer service.
  
• Operational Support:Coordinate with housekeeping to ensure room availability, maintain lobby cleanliness, and potentially handle concierge services.
  

Required Skills and Qualifications

• Customer Service:Excellent communication and interpersonal skills.
  
• Technical Skills:Proficiency in hotel property management software, preferably Choice Advantage experience and basic computer skills.
  
• Shift Work: Flexible - part time/full time both available.
  
• Attributes:Calm under pressure, strong problem-solving, and professional appearance.
  
• Experience:High school diploma required; at least 1-2 years of previous hospitality experience at the front desk is preferred.
  

We value our team and offer a competitive package of benefits for part-time employees:

401(k) Retirement Plan: Available starting January 1, 2026 , with a generous company match up to 3.5% .

Virtual Healthcare Access: Unlimited free virtual doctor and therapy access for employees and dependents.

Digital Tipping: Opportunity for increased income through our digital tipping program for all employees

Employee Meals: Twice-monthly weekend meals on busy days and monthly birthday celebrations.