Front Desk Agent Galveston Island Hilton

Landry's; Galveston (TX); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Paid Time Off

401K

Employee discounts on dining, retail,.

Advancement opportunities

Volunteer opportunities

Job summary

Landry's in Galveston, TX seeks a Front Desk Agent to warmly greet guests and provide courteous service at check-in and throughout their stay.

You will register guests, handle payments, answer questions about local attractions, and coordinate with other hotel departments to ensure a smooth experience. The role offers health benefits, PTO, 401(k) and opportunities for advancement.

Qualifications

• Experience in high-volume customer service.
• Experience registering guests and handling payments.
• Experience with cash drawer and accounting reconciliation.

Responsibilities

• Provide friendly guest service in all interactions with guests, visitors, vendors and fellow employees.
• Register arriving guests by completing appropriate paperwork and obtaining payment information.
• Settle account balances of departing guests by accepting payment and handling cash drawer; investigate discrepancies.
• Respond to guest inquiries concerning entertainment or attractions and provide information for a pleasant stay.
• Print and process routine reports; assist in training of new departmental staff.
• Promote positive public/employee relations at all times.
• Refer guests to appropriate personnel if unable to satisfy guests' complaints.
• Assist other departments with requirements pertaining to hotel guests.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Performs any other duties as assigned.

Skills

Customer service

Cash handling

Guest relations

Education

High school diploma or GED

Job description

Overview

Front Desk Agent. A Front Desk Agent is responsible for welcoming and providing friendly service to guests.

Responsibilities

• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees
• Register arriving guests by completing appropriate paperwork and obtaining proper payment information
• Settle account balances of departing guests by accepting payment and handling cash drawer. Investigate and resolve general billing discrepancies
• Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel
• Print and process routine reports and may assist in the training of new departmental employees
• Promote positive public/employee relations at all times
• Uphold guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints
• Assist other departments with requirements they may have pertinent to hotel guests
• Maintain a clean, safe, hazard-free work environment within area of responsibility
• Performs any other duties as assigned

Qualifications

• High school diploma or GED
• Prior high-volume customer service experience
• One (1) year of hotel front desk experience strongly preferred

What we offer you:

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

Posted Salary Range

USD $14.00 - USD $15.00 /Hr.

Tipped Position

This position does not earn tips