Front Desk/Guest Service Agent

Kingspointeresort; Storm Lake (IA); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company in the hospitality industry is looking for a physical front desk agent to represent the first point of contact for guests. This role requires strong interpersonal and administrative skills, with responsibilities including handling guest interactions, processing payments, and ensuring satisfaction. Ideal candidates should have experience in a similar role and knowledge of Property Management Software. Benefits include 401(k) eligibility, medical insurance options, and growth opportunities within the company.

Benefits

401(k) eligibility after 6 months

Paid Time Off – Sick & Vacation

Holiday Pay

Growth and development opportunities

Travel discounts available

Medical, dental, and vision insurance for full-time members

Qualifications

• Successful history as a front desk agent or related customer service experience.
• Flexible schedule to meet business needs.
• Task-driven individual focused on guest satisfaction.

Responsibilities

• First point of contact with guests, handling all stages of their stay.
• Accommodate and anticipate guests needs promptly and professionally.
• Process payments and maintain a clean front desk area.

Skills

Interpersonal skills

Administrative skills

Composure

Tools

Property Management Software (PMS)

Job description

We are seeking a qualified physical front desk agent with a high level of professionalism and effective decision-making.

Applicant must have strong interpersonal and administrative skills.

Key Requirements/ Qualifications:

• Successful history as a front desk agent or related customer service experience.
• Understanding of how to use hotel's Property Management Software (PMS) systems.
• Flexible schedule to meet business needs.
• Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
• Ability to maintain a composed, gracious and professional attitude.

Responsibilities:

• Represents the first point of contact with guests and handles all stages of a guest’s stay.
• Accommodate and anticipate guests needs, respond promptly and professionally.
• Acts as the information liaison for the property and guests using all communication avenues.
• Serve as point of contact to up to date information regarding the hotel, area attractions, and events.
• Process and collect payments, accurately adhering to all cashier procedures.
• Maintain a clean and neat front desk area.

Benefits as such:

For all team members:

• Eligibility to enroll in the 401(k) after 6 months of service.

• 100% match at 3% contributions, 50% up to 5%.
• Paid Time Off – Sick & Vacation
• Holiday Pay
• Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Currently have properties in Wisconsin, South Dakota, and Iowa.
• Travel discounts available through Choice Brand Hotels, Hilton, and Marriott as well as at our independent properties.

For regular full time team members/leadership team:

• We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.

This position is subject to successful completion of the background check as it relates to the responsibilities of the role.