Front Desk/Guest Service Agent

The Harborview Hotel; Port Washington (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Front Desk Agent to join their dynamic team. This role is pivotal in creating memorable experiences for guests, as you will be the first point of contact, ensuring satisfaction with every interaction. Ideal candidates will possess a strong background in customer service, complemented by excellent interpersonal and administrative skills. This position offers opportunities for growth and development within the company, along with attractive benefits such as paid time off and travel discounts. If you thrive in a fast-paced environment and have a passion for hospitality, this is the perfect opportunity for you.

Benefits

401(k) with Matching Contributions

Paid Time Off

Holiday Pay

Growth Opportunities

Travel Discounts

Qualifications

• Successful history as a front desk agent or related customer service experience.
• Ability to maintain a composed, gracious, and professional attitude.

Responsibilities

• Represent the first point of contact with guests and handle all stages of a guest’s stay.
• Accommodate and anticipate guests' needs, responding promptly and professionally.

Skills

Interpersonal Skills

Administrative Skills

Customer Service Experience

Property Management Software (PMS)

Professional Attitude

Tools

Property Management Software

Job description

Job Title: Front Desk Agent

We are seeking a qualified physical front desk agent with a high level of professionalism and effective decision-making.

Applicants must have strong interpersonal and administrative skills.

Key Requirements/Qualifications:

• Successful history as a front desk agent or related customer service experience.
• Understanding of how to use hotel's Property Management Software (PMS) systems.
• Flexible schedule to meet business needs.
• Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each interaction.
• Ability to maintain a composed, gracious, and professional attitude.

Responsibilities:

• Represent the first point of contact with guests and handle all stages of a guest’s stay.
• Accommodate and anticipate guests' needs, respond promptly and professionally.
• Act as the information liaison for the property and guests using all communication avenues.
• Serve as the point of contact for up-to-date information regarding the hotel, area attractions, and events.
• Process and collect payments, accurately adhering to all cashier procedures.
• Maintain a clean and neat front desk area.

This position is subject to successful completion of a background check relevant to the role.

Benefits:

For all team members:

• Eligibility to enroll in the 401(k) after 6 months of service.
• 100% match at 3% contributions, 50% up to 5%.
• Paid Time Off – Sick & Vacation
• Holiday Pay
• Growth and development opportunities within the company, potentially at the same property or transferring to another property. Currently, properties are located in Wisconsin, South Dakota, and Iowa.
• Travel discounts available through Choice Brand Hotels, Hilton, Marriott, and our independent properties.

For regular full-time and leadership team members:

• Medical, dental, and vision insurance, with options to enroll in STD, LTD, critical illness, accident, life insurance, and flexible spending accounts.