Guest Service Agent (Part-time)

HHM Hospitality; City of White Plains (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

Ein etabliertes Unternehmen im Gastgewerbe sucht einen engagierten Guest Service Agent, der Gäste freundlich begrüßt und ihnen bei ihren Bedürfnissen hilft. Diese Rolle bietet die Möglichkeit, sich in einer dynamischen Umgebung weiterzuentwickeln, während Sie sicherstellen, dass die Gäste zufrieden sind und die Standards des Unternehmens eingehalten werden. Mit einem klaren Wachstumspfad in der Front-Office-Management-Position ist dies eine hervorragende Gelegenheit für jemanden, der seine Karriere im Gastgewerbe vorantreiben möchte. Wenn Sie leidenschaftlich daran interessiert sind, den Gästen ein außergewöhnliches Erlebnis zu bieten, ist diese Position genau das Richtige für Sie.

Qualifications

• Erfahrung im Kundenservice oder gleichwertige Ausbildung erforderlich.
• Kenntnisse über PMS-Systeme bevorzugt.

Responsibilities

• Begrüßen und Registrieren von Gästen in einer freundlichen Art.
• Verarbeiten von Zahlungen und Beschwerden der Gäste.

Skills

Kundenservice

Kommunikationsfähigkeiten

Kenntnisse von PMS-Systemen

Education

High School Diplom oder gleichwertig

Tools

PMS-Systeme

Job description

Overview

Opportunity: Guest Service Agent

Greet, register, and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

• Immediately greet guests and offer assistance with their needs.
• Register guests and assign rooms.
• Establish payment methods and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages using telephones or the PMS system.
• Respond promptly to guest requests.
• Receive and resolve guest complaints, escalating to supervisor if necessary.
• Secure guests' valuables in hotel safes or safe-deposit boxes if not available in rooms.
• Perform bookkeeping activities such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work to improve departmental and overall guest satisfaction.
• Follow sustainability guidelines related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
• Assist in the breakfast area or with luggage during peak periods or staffing shortages.
• Ensure overall guest satisfaction.
• Perform other duties as assigned by management.

Your Background and Skills

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Work Environment and Conditions

• Work schedule varies and may include holidays, weekends, and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.

Our Values

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

Located in Westchester Corporate Park, off Interstate-287, the HYATT house White Plains hotel offers access to destinations like Westchester Mall, Rye Playland, and is minutes from New York City.

HHM Hotels is an equal-opportunity employer. We do not discriminate based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, age, religion, disability, veteran status, genetic information, citizenship, or any other protected group.

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