Front Desk & Guest Experience Specialist Flexible Schedule

Jackson Hewitt; Lakeland (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Advancement opportunities

Training & development

Flexible schedule

Job summary

Jackson Hewitt is seeking a Greeter/Receptionist in Lakeland, FL to be the friendly face of our brand during high client traffic. You will engage clients, share information about services and promotions, and help schedule tax appointments at the storefront.

This seasonal role supports operations such as answering phones, check distribution, and collaboration with Tax Preparers to ensure a positive client experience. Training is provided and promotion opportunities exist.

Qualifications

• Good interpersonal and communication skills.
• Customer service or sales experience preferred.
• High School Diploma/ GED, or equivalent related business experience.
• Reliable transportation and a valid driver's license and insurance preferred.

Responsibilities

• Greets all potential clients in a friendly and professional manner.
• Engages in conversation with potential clients to share information about Jackson Hewitt’s services, products, and promotions.
• Offers promotional items to potential clients by walking the store floor or marketing to local businesses near storefronts.
• Assists with scheduling tax preparation appointments.
• Monitors client flow at the location and keeps clients engaged during wait times.
• Monitors client activity and assists with check distribution and phone calls as needed.

Skills

Interpersonal skills

Communication skills

Customer service experience

Sales experience

Reliable transportation

Education

High School Diploma/GED

Job description

Jackson Hewitt is seeking a Greeter/Receptionist in Lakeland, FL to be the friendly face of our brand during high client traffic. You will engage clients, share information about services and promotions, and help schedule tax appointments at the storefront.

This seasonal role supports operations such as answering phones, check distribution, and collaboration with Tax Preparers to ensure a positive client experience. Training is provided and promotion opportunities exist.