Client Experience Front Desk Specialist

Jackson Hewitt; Kissimmee (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Advancement opportunities

Training & development

Flexible schedule

Job summary

Jackson Hewitt in Kissimmee, FL is seeking a friendly Greeter/Receptionist to welcome clients, discuss tax services, and promote promotions while assisting with scheduling and basic store tasks.

The role offers flexible hours, including day or night shifts and weekends, with full-time and part-time options during tax season. You will be the first point of contact, helping create a smooth, positive client experience.

Qualifications

• Good interpersonal and communication abilities.
• Customer service or sales experience preferred.
• High School Diploma or GED or equivalent business experience.
• Reliable transportation and a valid driver’s license and insurance preferred.

Responsibilities

• Greets all potential clients in a friendly and professional manner.
• Engages potential clients to share information about Jackson Hewitt services and promotions.
• Offers promotional items to potential clients by walking the store floor or marketing locally near storefronts.
• Assists with scheduling tax preparation appointments.
• Monitors client flow and keeps clients engaged during wait times.
• Answers phones or assists with check distribution when Tax Preparers are with other clients.

Skills

Interpersonal skills

Communication skills

Customer service

Sales experience

Reliable transportation

Driver's license

Education

High School Diploma / GED

Job description

Jackson Hewitt in Kissimmee, FL is seeking a friendly Greeter/Receptionist to welcome clients, discuss tax services, and promote promotions while assisting with scheduling and basic store tasks.

The role offers flexible hours, including day or night shifts and weekends, with full-time and part-time options during tax season. You will be the first point of contact, helping create a smooth, positive client experience.