Front Desk & Guest Experience Specialist

Wesco; St. Louis (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

WESCO in Saint Louis, MO is seeking a friendly Receptionist to be the first point of contact for visitors and inbound calls. You will greet guests, relay messages, issue security passes, and provide information about the location and services.

You will perform administrative tasks such as proofreading, transcription, calculation, invoicing, and calendar maintenance, while maintaining professionalism and excellent communication with internal staff and external contacts.

Qualifications

• High School Diploma or equivalent required; Associates' Degree preferred.
• 1 year relevant experience required.
• Administrative and clerical procedures and systems.
• Strong computer skills including MS Office.
• Ability to maintain high level of professionalism and effectively communicate with people outside the organization and represent the organization to customers and other external sources.
• Basic knowledge of WESCO policies, systems, and procedures.
• Strong written and verbal communication skills.
• Ability to multi-task and adapt to changes in the workflow.

Responsibilities

• Greets visitors in a professional and courteous manner, determines nature and purpose of visit, provides assistance with check-in, and directs visitors to specific destination.
• Operates multi-line phone system to answer, screen and forward calls, and provide information.
• Performs administrative support tasks including proofreading, transcription, calculation, and invoicing.
• Files and maintains records.
• Schedules appointments, and maintains and updates calendars.
• Receives payment and record receipts for services.
• Analyzes data to determine answers to employee questions, customers, suppliers, and public.
• Provides information about company including location of departments, offices, employees, or services provided.

Skills

Communication skills

Professionalism

Multi-tasking

Customer service

Education

High School Diploma or equivalent

Associates' Degree preferred

Tools

MS Office

Multi-line phone system

Job description

WESCO in Saint Louis, MO is seeking a friendly Receptionist to be the first point of contact for visitors and inbound calls. You will greet guests, relay messages, issue security passes, and provide information about the location and services.

You will perform administrative tasks such as proofreading, transcription, calculation, invoicing, and calendar maintenance, while maintaining professionalism and excellent communication with internal staff and external contacts.