Front Desk Guest Experience Specialist

Vista Host Hotels Management & Development; Southaven (MS); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly pay

Paid time off (vacation/sick/holiday)

Health/Vision/Dental Insurance

Life/STD Insurance

401k

Employee Discounts

Employee Assistance Program (EAP)

Opportunities for growth

Job summary

Vista Host Hotels Management & Development is seeking a Guest Service Representative for the Avid Hotel Memphis Southaven. You will manage front desk operations, register guests, process payments, and answer inquiries to ensure a seamless guest experience.

The role requires an outgoing, guest-focused attitude, with strong communication skills and the ability to work in a fast-paced environment. Competitive hourly pay and growth opportunities are offered.

Qualifications

• Requires excellent English communication skills, both written and spoken.
• Strong customer-service orientation with a friendly, outgoing personality.
• Ability to multitask in a fast-paced front-desk environment.
• Takes ownership of guest experiences and resolves issues.

Responsibilities

• Greet guests, check-in/check-out, and issue room keys.
• Provide information on hotel services, local dining, and attractions.
• Answer phones and route calls according to procedures.
• Process payments and maintain front desk logs.
• Upsell hotel services and amenities where appropriate.
• Maintain lobby cleanliness and organization.
• Collaborate with housekeeping and other departments as needed.

Skills

Customer service

Communication

Guest interaction

Job description

Vista Host Hotels Management & Development is seeking a Guest Service Representative for the Avid Hotel Memphis Southaven. You will manage front desk operations, register guests, process payments, and answer inquiries to ensure a seamless guest experience.

The role requires an outgoing, guest-focused attitude, with strong communication skills and the ability to work in a fast-paced environment. Competitive hourly pay and growth opportunities are offered.