Front Desk Guest Experience Specialist

ABM industries; Rockford (IL); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Benefits package

Job summary

ABM Industries in Rockford, IL is seeking a reliable Greeter to provide visitors with excellent customer service and information during their visit.

The role emphasizes welcoming guests, maintaining a positive demeanor, and assisting with inquiries while upholding safety and cleanliness standards. Training is provided for those new to the workforce, and a comprehensive benefits package is offered.

Qualifications

• Must be 18 years of age or older.
• No experience required; on-the-job training provided.
• No high school diploma, GED or college degree required.

Responsibilities

• Maintain an assigned work area, which may be a business entrance, and performs housekeeping duties to ensure cleanliness and adhere to safety policies
• Offer hospitality services to guests and creates a positive first impression
• Anticipate and responds to guest's needs in a friendly and positive helpful manner
• Communicate clearly and professionally
• Enact facility emergency procedures when necessary
• Remain calm, professional, and polite when working with disgruntled guests
• Maintain knowledge of relevant products, policies and procedures
• Direct customer to appropriate department based on their needs
• Work as a team player and actively contribute to the efforts of all other departments
• Attend all required meetings and training sessions
• Provides optimal levels of customer service wherever possible

Skills

Customer service

Job description

ABM Industries in Rockford, IL is seeking a reliable Greeter to provide visitors with excellent customer service and information during their visit.

The role emphasizes welcoming guests, maintaining a positive demeanor, and assisting with inquiries while upholding safety and cleanliness standards. Training is provided for those new to the workforce, and a comprehensive benefits package is offered.