Guest Concierge & Greeter: Friendly Welcome Desk

ABM Industries; Nashville (TN); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Benefits package

Job summary

ABM Industries is seeking a reliable Greeter to welcome visitors and provide information for their visit. You will deliver friendly, first‑class customer service and help guests navigate the facility.

This entry‑level role includes on‑the‑job training; ABM is a military and veteran friendly employer, encouraging veterans and candidates with military experience to apply. Maintain a clean entry area, direct guests to the right department, and work as part of a team to meet service standards.

Qualifications

• Basic Qualifications: Must be 18 years of age or older.
• No experience required and on-the-job training provided.
• No high school diploma, GED or college degree required.

Responsibilities

• Maintain an assigned work area, which may be a business entrance, and perform housekeeping duties to ensure cleanliness and adherence to safety policies.
• Offer hospitality services to guests and create a positive first impression.
• Anticipate and respond to guests' needs in a friendly and helpful manner.
• Communicate clearly and professionally.
• Enact facility emergency procedures when necessary.
• Remain calm, professional, and polite when working with disgruntled guests.
• Maintain knowledge of relevant products, policies and procedures.
• Direct customers to appropriate department based on their needs.
• Work as a team player and actively contribute to other departments.
• Attend all required meetings and training sessions.
• Provide optimal levels of customer service wherever possible.

Skills

Customer service

Guest interaction

Education

No high school diploma or GED or college degree required

No experience required

Job description

ABM Industries is seeking a reliable Greeter to welcome visitors and provide information for their visit. You will deliver friendly, first‑class customer service and help guests navigate the facility.

This entry‑level role includes on‑the‑job training; ABM is a military and veteran friendly employer, encouraging veterans and candidates with military experience to apply. Maintain a clean entry area, direct guests to the right department, and work as part of a team to meet service standards.