Breakfast Host: Create Welcoming Mornings for Guests

Daly Seven, Inc; Greensboro (NC); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Daly Seven is seeking a Breakfast Host/Hostess to create a welcoming morning experience at our Greensboro location. You will manage the breakfast setup, maintain cleanliness, and ensure guests feel cared for with attentive, friendly service.

Responsibilities include greeting guests, refilling coffee and juices, and providing directions while coordinating with other team members to uphold safety and high standards.

Qualifications

• ServSafe certification preferred, but not required.
• Prior customer service or food service experience.
• Ability to lift up to 30 pounds, bend, stoop, and regularly navigate stairs.

Responsibilities

• Greet guests and provide a welcoming atmosphere.
• Pour coffee and juice refills as needed and assist guests proactively.
• Provide guests with accurate information and directions.
• Listen to guest inquiries with empathy and respond promptly.

Skills

Customer service

Food service

Hospitality

ServSafe certification

Job description

Holiday Inn Express & Suites Greensboro Airport - Greensboro, NC 27409

Overview

Position Type

Full-Time/Part-Time

Job Shift

Day

Travel Percentage

None

Category

Hospitality - Hotel

Description

As a Breakfast Host or Hostess atDaly Seven, you are responsible for crafting a warm and inviting atmosphere where our guests can start their day. You take personal ownership of the complimentary breakfast experience, ensuring that every meal is fresh and every guest feels genuinely cared for. By providing attentive service and a friendly smile, you set the tone for the rest of our guests' stay.

What You’ll Do

Create a Welcoming Atmosphere

• Take the initiative to greet guests before they speak to you, using eye contact, a nod, or a warm greeting.
• Offer assistance to guests and try to stay one step ahead of their needs, such as pouring coffee and juice refills when needed.
• Provide guests with accurate information and clear directions to help them navigate their day.
• Listen to guest inquiries or concerns with interest and empathy, responding promptly to ensure total satisfaction.

Master the Details

• Prepare all food and beverages, keeping supplies stocked and fresh throughout the morning service.
• Take regular inventory of food, beverages, and supplies, informing management of upcoming needs.
• Establish and maintain personal high-quality standards for cleanliness in the service and storage areas.
• Help other departments when needed and communicate pertinent information to the next shift verbally and via logbooks.

Ensure Safety & Security

• Act as a vital part of the hotel security team, reporting potential hazards and investigating alleged injuries in the absence of a manager.
• Know the location of emergency cut-offs (gas, electric, water), breakers, and emergency lights.
• Complete Incident Reports for guests or Accident Reports for employees when necessary.

Qualifications

• ServSafe certification preferred, but not required.
• Prior customer service or food service experience.
• Ability to lift up to 30 pounds, bend, stoop, and regularly navigate stairs.