Receptionist

Goodwill of North Georgia; Atlanta (GA); On-site; USD 30,000 - 38,000; Full time

Job summary

Goodwill of North Georgia is seeking a friendly front desk receptionist to greet visitors, answer phone lines, and direct inquiries within the Support Services Center. This role ensures excellent customer service and smooth daily operations.

The successful candidate will manage conference room scheduling, mail duties, vendor coordination, and mass mailings. Proficiency in Microsoft Office, strong communication, and a professional demeanor are essential, along with the ability to handle

Qualifications

• High school diploma or GED required.
• Minimum 3 years of clerical/front desk experience.
• Substantial telephone switchboard experience.
• Proficient in Microsoft Office.
• Excellent oral and written communication skills.
• Positive attitude and interpersonal skills.
• Ability to handle confidential information.
• Attention to detail and teamwork.

Responsibilities

• Operate telephone switchboard to answer, screen and forward calls.
• Greet and direct customers to their destination.
• Schedule and log conference room usage.
• Place supply orders with vendors as required.
• Post outgoing mail and deliver incoming mail.
• Coordinate pickup and delivery of express mail services.
• Receive and sign for special deliveries.
• Assist in mass mailings as required.
• Maintain voicemails with program and event updates.
• Respond professionally to emergencies and document details.
• Perform other duties as assigned.

Skills

Telephone switchboard

Office communication

Microsoft Office

Customer service

Interpersonal skills

Attention to detail

Team player

Confidentiality

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Job Summary:

Greets and receives all internal/external customers and answer phone calls for the Support Services Center while providing the highest level of customer service.

Essential Functions:

• Operate telephone switchboard to answer, screen and/or forward calls to the appropriate party
• Greet and direct all internal/external customers to their specific destination
• Schedule and maintain the log for all conference rooms as needed for departmental and external client meetings
• Responsible for placing supply orders with vendors as required.
• Responsible for posting outgoing mail and delivering incoming mail
• Coordinate pickup and delivery of express mail services including but not limited to FedEx, UPS, Courier, etc.
• Receives and signs for special deliveries as they arrive to the Support Services Center
• Assist in mass mailings as required
• Maintain and update voicemail messages for accurate information of Goodwill of North GA programs and events such as inclement weather, holiday closings and store/site locations
• Respond professionally to all emergency situations and document necessary information in such circumstances
• Perform other duties as assigned.

Job Requirements and Qualifications:

• High school diploma or GED required and a minimum of three (3) years of clerical/front desk experience
• Must have substantial telephone switchboard experience
• Must be proficient in Microsoft Office Suites
• Must have excellent oral and written communication skills
• Must posses a positive attitude and interpersonal skills
• Must handle all information with the strictest of confidence
• Must have attention to detail and perform as a team player
• Must have access to dependable transportation.

Working Environment Conditions/Requirements:

• Ability to perform basic office functions and work in an office environment that requires sitting for majority of the workday
• Must be able to work holidays as required
• The ability to push, pull and lift 30 lbs. with or without accommodations.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.