Front Desk Guest Experience Specialist

Four Points by Sheraton Asheville Downtown; Asheville (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Four Points by Sheraton Asheville Downtown is seeking a friendly front desk associate to greet guests and manage check-ins and check-outs with professionalism.

You will assist with reservations, log messages, handle guest inquiries, and inform guests about amenities, local transport, and dining options. High school diploma and hotel experience preferred; ability to stay calm under pressure is essential.

Qualifications

• High School Diploma and relevant hotel experience.
• Ability to work in stressful, high-pressure situations.
• Good communication and ability to handle objections.

Responsibilities

• Greet guests and administer efficient check-in and check-out.
• Maintain friendly, warm demeanor and provide accurate information.
• Process guest payments and log messages, packages, and mail.
• Respond to guest inquiries and advise on transportation and local dining.
• Be familiar with rate packages and promotions and handle VIP requests.

Skills

Customer service

Communication

Problem solving

Stress management

Multi-tasking

Education

High School Diploma

Tools

PMS

Front desk software

Job description

Four Points by Sheraton Asheville Downtown is seeking a friendly front desk associate to greet guests and manage check-ins and check-outs with professionalism.

You will assist with reservations, log messages, handle guest inquiries, and inform guests about amenities, local transport, and dining options. High school diploma and hotel experience preferred; ability to stay calm under pressure is essential.