Front Desk Concierge — Guest Experience Lead

Hulsing Enterprises, LLC; Asheville (NC); On-site; USD 21,000 - 23,000; Part time

Job summary

Four Points By Sheraton Asheville Downtown in Asheville, NC is seeking a Part Time Front Desk Clerk. The role involves greeting guests, handling check-ins and check-outs, and providing accurate information about services and local attractions.

Responsibilities include processing payments, answering inquiries, logging messages and packages, and upholding brand standards and hotel policies in a professional, customer-focused manner.

Qualifications

• High School Education and relevant hotel experience.
• Ability to work well in stressful situations including handling guest objections and disputes.
• Ability to show initiative and anticipate what needs to be done.

Responsibilities

• Greet guests upon arrival and assist with check-in/check-out in a friendly manner.
• Provide information about services, amenities, and local attractions.
• Process guest payments and log messages, packages, and mail.
• Respond to guest inquiries promptly and professionally.
• Adhere to brand standards and hotel policies.

Skills

Hotel experience

Stress management

Initiative

Education

High School Education

Job description

Four Points By Sheraton Asheville Downtown in Asheville, NC is seeking a Part Time Front Desk Clerk. The role involves greeting guests, handling check-ins and check-outs, and providing accurate information about services and local attractions.

Responsibilities include processing payments, answering inquiries, logging messages and packages, and upholding brand standards and hotel policies in a professional, customer-focused manner.