Room Attendant

Hulsing Enterprises, LLC; Asheville (NC); On-site; USD 24,000 - 32,000; Full time

Job summary

Hulsing Enterprises, LLC is seeking a dedicated Room Attendant to maintain cleanliness and the appearance of guest rooms at Four Points By Sheraton Asheville Downtown, Asheville, NC. The role is full-time and requires strong guest-service orientation and reliability.

Responsibilities include cleaning rooms, replacing linens, dusting, and ensuring readiness for inspection while upholding hotel standards and policies. Previous hotel or customer service experience is preferred.

Qualifications

• High School Diploma or 1 year room attendant experience.
• Hotel-related or customer service experience preferred.
• Team oriented, empathetic and friendly with initiative.
• Well organized with ability to prioritize tasks.

Responsibilities

• Knowledge of housekeeping policies and standards.
• Remove and replace bed linen daily for checked-out rooms.
• Clean rooms including sweeping, vacuuming, and spot cleaning.
• Dust furniture and fixtures such as frames, lamps, TV, mirrors.
• Leave room ready for inspection after cleaning.
• Inform supervisor of left items or damages or unusual conditions.
• Maintain professional, friendly guest interactions at all times.
• Ensure clean, neat uniform and protect company assets.

Skills

Team oriented

Empathetic

Customer service

Organized

Education

High School Diploma

Job description

Job Details

Job Location: Four Points By Sheraton Asheville Downtown - Asheville, NC 28801

Position Type: Full Time

Job Category: General Labor

Room Attendants are responsible maintaining the cleanliness and appearance of the hotel and guest rooms and providing guests with quality service in a timely and friendly manner. Room Attendants represent the hotel to all guests and complete daily duties and assigned projects utilizing the principles, policies, and standards of Hulsing Hotels.

Essential Duties & Responsibilities

• Have detailed knowledge of and comply with all housekeeping policies, procedures, and standards.
• Remove and replace bed linen daily for checked out rooms; remake and replace linen for stayover guests.
• Clean room in its entirety including sweeping, vacuuming, and spot cleaning carpet as needed.
• Dust all furniture and other elements of the room including picture frames; headboards; lamps; TV and console; dresser; desk; air vents; windowsills; chair; closet area; and mirrors.
• After thoroughly cleaning the room, associate must leave the room as trained for inspection.
• Associate must immediately turn in to the housekeeping manager any items that are left behind by the guest.
• Associate must immediately inform the Executive Housekeeper or Room Inspector if you find that your room or any items have been damaged or if anything is unusual in your room.
• In all guest interactions associate must always be professional, accommodating, helpful and friendly.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Performs other duties as assigned.

Qualifications

• High School Diploma or at least one (1) year of previous experience as a room attendant or another related field.
• Previous hotel-related or customer service experience desired.
• Must be team oriented, empathetic, friendly and show initiative.
• Well organized and able to prioritize tasks.