Front Desk & Guest Experience Lead

atriumhospitality; Springfield (MO); On-site; USD 22,000 - 24,000; Part time

Benefits offered by this job

401(k) match

Health coverage

Paid time off

DailyPay

Tuition reimbursement

Brand discounts

Job summary

Atrium Hospitality is hiring a part-time Front Desk Associate for the Springfield Residence Inn in Springfield, MO. You will oversee front desk operations, handle check-ins/outs with warmth, and support and train new team members to ensure a smooth guest experience.

The role emphasizes guest service, leadership in hospitality, and the ability to lift up to 50 lbs while remaining on your feet. Atrium offers growth opportunities and comprehensive benefits.

Qualifications

• Customer service experience handling guests with warmth and professionalism.
• Experience in hospitality or leadership roles is preferred.
• High school diploma or equivalent required.
• Technology proficient with hotel systems and software.
• Able to lift up to 50 lbs and stay on your feet.

Responsibilities

• Oversee front desk operations and act as the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and efficiency.
• Train and support new front desk team members.
• Resolve guest issues quickly and professionally.
• Assist with daily tasks such as event sheets, business center support, and lobby readiness.

Skills

Customer service

Hospitality experience

Leadership experience

Tech literacy

Lifting ability

Education

High school diploma

Tools

Hotel systems

Job description

Atrium Hospitality is hiring a part-time Front Desk Associate for the Springfield Residence Inn in Springfield, MO. You will oversee front desk operations, handle check-ins/outs with warmth, and support and train new team members to ensure a smooth guest experience.

The role emphasizes guest service, leadership in hospitality, and the ability to lift up to 50 lbs while remaining on your feet. Atrium offers growth opportunities and comprehensive benefits.