Front Desk Lead - Guest Experience & Growth

Atrium Hospitality; Springfield, Northern (MO, KY); Hybrid; USD 22,000 - 25,000; Part time

Benefits offered by this job

401(k) plan with company match

Health, dental and vision insurance

Paid Time Off

Brand discounts

DailyPay

Tuition reimbursement

Job summary

Atrium Hospitality's Springfield Residence Inn in Springfield, MO is hiring for a part-time front desk role. You will greet guests, check-in and check-out with warmth and efficiency, and support teammates to keep the lobby guest-ready.

Ideal candidates bring strong customer service in hospitality, a high school diploma, and comfort using hotel systems. You should be able to lift up to 50 lbs and stay on your feet. Atrium offers growth opportunities, benefits, and a welcoming team culture.

Qualifications

• Customer service experience in hospitality is preferred.
• Basic leadership and team support skills are desirable.
• Ability to use hotel systems and guest management tools.

Responsibilities

• Oversee front desk operations and be the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train new front desk team members.
• Resolve guest issues quickly and professionally.
• Help manage daily tasks like event sheets and lobby readiness.

Skills

Customer service

Hospitality experience

Leadership

Tech-savvy

Education

High school diploma

Tools

Hotel systems

Job description

Atrium Hospitality's Springfield Residence Inn in Springfield, MO is hiring for a part-time front desk role. You will greet guests, check-in and check-out with warmth and efficiency, and support teammates to keep the lobby guest-ready.

Ideal candidates bring strong customer service in hospitality, a high school diploma, and comfort using hotel systems. You should be able to lift up to 50 lbs and stay on your feet. Atrium offers growth opportunities, benefits, and a welcoming team culture.