Experience Associate | Blush Salon & Spa | Part Time

Radisson Plaza Hotel; United States; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical/Dental/Vision (Full-Time option)

401(k) with 100% match up to 3% (Full-Time option)

Parental Leave Program (Full-Time option)

Health and Wellness reimbursement up to $600 annually

Shift meal provided per day

10% Discount on GHG outlets

Discounted hotel rates at Choice Hotels Worldwide

Job summary

Radisson Plaza Hotel is looking for a Guest Experience Associate to enhance every guest’s journey through polished and thoughtful service. This role is crucial for maintaining a seamless flow in the spa and salon operations, ensuring that every detail aligns with the luxury experience we aim to deliver.

Candidates should possess strong communication skills, a natural ability to connect with guests, and a professional appearance. This position offers benefits like medical coverage, a 401(k) match, and wellness reimbursements.

Qualifications

• Ability to connect with people and make them feel valued.
• Strong communication skills and comfort in a fast-paced environment.
• An appreciation for luxury service and hospitality.

Responsibilities

• Welcome guests with warmth and confidence.
• Anticipate guest needs and create personalized experiences.
• Drive revenue through intentional guest engagement.

Skills

Natural ability to connect with people

Strong communication skills

Polished, professional presence

Attention to detail

Team-first mentality

Job description

Job Description Overview

At Blush, we believe luxury lives in the details. Every guest interaction, every touchpoint, every moment is an opportunity to create something memorable. The Guest Experience Associate plays a vital supporting role in bringing this to life. This position works alongside our Bridal Coordinator and Salon + Spa Coordinator to ensure seamless daily operations while delivering a polished, thoughtful, and elevated experience for every guest who walks through our doors. The Guest Experience Associate is responsible for supporting the front of house and spa flow while enhancing the overall guest journey. This role blends hospitality, service support, and operational excellence, ensuring each guest feels seen, cared for, and completely taken care of from arrival to departure.

What You’ll Be Doing

• Welcome guests with warmth, confidence, and a polished, luxury presence
• Anticipate guest needs and create thoughtful, personalized experiences
• Ensure seamless guest flow, including smooth check-in, transitions, and check-out
• Maintain a calm, elevated atmosphere throughout the spa and salon
• Support service providers with timing, readiness, and overall guest experience
• Drive revenue through intentional guest engagement, including recommending services, enhancements, and retail
• Answer phones, manage bookings, and confidently handle all guest inquiries
• Ensure all service areas are clean, stocked, and visually elevated at all times
• Prepare and reset treatment rooms and salon spaces to Blush standards
• Maintain cleanliness and organization across the front desk, spa, and shared spaces
• Support coordinators with daily operations, organization, and execution
• Assist with beverage service, light food offerings, and overall guest comfort
• Support product displays and uphold visual merchandising standards
• Assist with social media content capture as needed

What You Need for this Position

• A natural ability to connect with people and make them feel valued
• A polished, professional presence with strong attention to detail
• A proactive mindset with the ability to anticipate needs before they arise
• Strong communication skills and comfort in a fast‑paced environment
• A team‑first mentality with a willingness to jump in wherever needed
• An appreciation for luxury service, hospitality, and elevated experiences

What’s in it for You

• Medical/Dental/Vision (Full‑Time option)
• 401(k) with 100% match up to 3% (Full‑Time option)
• Parental Leave Program (Full‑Time option)
• Robust Employee Assistance Program providing a wide range of services, including up to seven free counseling sessions per year
• Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes, etc.
• Shift meal provided per day
• 10% Discount on GHG outlets
• Discounted hotel rates at Choice Hotels Worldwide