Front Desk & Guest Experience Coordinator - Flexible

Workstream; Town of Springfield (WI); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Flexible scheduling

Bring your dog to work

Discounts on retail & grooming

Health insurance

Job summary

Dogtopia seeks a Front of House team member to warmly greet customers and their dogs, answer calls and emails, handle reservations, and assist with retail sales and invoicing. You will check clients in and out, provide tours, and support canine coaches in a fast-paced dog daycare environment.

Ideal candidates bring experience in customer service, strong communication, and a team-oriented attitude. This role offers a lively workplace and opportunities to engage with dogs and their families daily.

Qualifications

• Must be at least 18 years old.
• Experience answering telephones in a business setting.
• Proficient with technology and Microsoft Office.
• Excellent written and verbal communication skills.
• Professional demeanor with clients.
• Customer service experience required.
• Energetic and enthusiastic attitude.
• Able to work as part of a team with strong interpersonal skills.
• Flexible availability to work weekdays and weekends.

Responsibilities

• Greet customers and their active dogs, guiding tours of the facility.
• Answer and respond to telephone calls, emails, and texts.
• Make reservations and manage client bookings.
• Maintain social media sites and assist with retail sales.
• Create invoices and check customers in/out of services.
• Support canine coaches to ensure daily success.

Skills

Telephone handling

Microsoft Office

Interpersonal skills

Customer service

Team player

Flexible schedule

Communication skills

Professional demeanor

18+ years old

Job description

Dogtopia seeks a Front of House team member to warmly greet customers and their dogs, answer calls and emails, handle reservations, and assist with retail sales and invoicing. You will check clients in and out, provide tours, and support canine coaches in a fast-paced dog daycare environment.

Ideal candidates bring experience in customer service, strong communication, and a team-oriented attitude. This role offers a lively workplace and opportunities to engage with dogs and their families daily.