Front of House Coordinator

Workstream; Town of Springfield (WI); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Flexible scheduling

Bring your dog to work

Discounts on retail & grooming

Health insurance

Job summary

Dogtopia seeks a Front of House team member to warmly greet customers and their dogs, answer calls and emails, handle reservations, and assist with retail sales and invoicing. You will check clients in and out, provide tours, and support canine coaches in a fast-paced dog daycare environment.

Ideal candidates bring experience in customer service, strong communication, and a team-oriented attitude. This role offers a lively workplace and opportunities to engage with dogs and their families daily.

Qualifications

• Must be at least 18 years old.
• Experience answering telephones in a business setting.
• Proficient with technology and Microsoft Office.
• Excellent written and verbal communication skills.
• Professional demeanor with clients.
• Customer service experience required.
• Energetic and enthusiastic attitude.
• Able to work as part of a team with strong interpersonal skills.
• Flexible availability to work weekdays and weekends.

Responsibilities

• Greet customers and their active dogs, guiding tours of the facility.
• Answer and respond to telephone calls, emails, and texts.
• Make reservations and manage client bookings.
• Maintain social media sites and assist with retail sales.
• Create invoices and check customers in/out of services.
• Support canine coaches to ensure daily success.

Skills

Telephone handling

Microsoft Office

Interpersonal skills

Customer service

Team player

Flexible schedule

Communication skills

Professional demeanor

18+ years old

Job description

Join the Dogtopia team!

The 'Front of House' position entails meeting and greeting customers and their active, playful dogs, answering telephone calls, responding to emails & texts, making reservations, maintaining social media sites, retail sales, creating invoices and checking customers in/out, providing customer tours, maintaining client documentation, making meals and supporting canine coaches to ensure success!

This is a high energy, active position and you will get dirty, but it's also very rewarding for those who LOVE working with dogs!

Qualified applicants will have the following minimum requirements:

• Must be 18 years old.
• Must have experience with answering telephones in a place of business.
• Super efficient with technology & Microsoft Office software.
• Great written and verbal communication skills.
• Professional demeanor with clients.
• Customer service experience.
• Quick learner.
• Energetic and enthusiastic attitude!
• Ability to work as part of a team and have strong interpersonal skills.
• Flexible availability to work week days & weekends.

Curious about Dogtopia? Check out our You tube video! https://www.youtube.com/embed/9FONo1u85eY

Benefits

flexible scheduling, bring your dog to work, discounts on retail & grooming and health insurance

Dogtopia is a unique dog daycare business which opened its first location in Virginia in 2002. We’ve created a loving place with dogs’ wants and needs in mind. We offer everything your furry family member requires with award-winning dog daycare, overnight, weekend and holiday boarding, and spa services. Use our webcams to watch them play all day with their BFFFs (best furry friends forever) in open and safe environments. Professionally trained Dogtopians will love and care for your pup like they are our own. You can trust your dog will come home overjoyed – and most likely overtired – from all of the excitement of the day.