Front Desk Coordinator

Dogtopia; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Dogtopia is seeking a Front Desk Coordinator to be the first contact for pet parents. You will manage check-in/out, enrollments, and daily communications with the daycare team in a fast-paced, friendly environment.

The role emphasizes strong customer service, organization, and the ability to handle multiple tasks including scheduling and payments while maintaining a welcoming lobby atmosphere.

Qualifications

• Experience in customer service, retail, or pet care is preferred.
• Able to work in a fast-paced environment with dogs nearby.
• Excellent communication and organization skills.

Responsibilities

• Greet pet parents and dogs with a friendly, welcoming attitude.
• Manage front desk check-in/check-out and reservations efficiently.
• Verify vaccination records and enrollment status in the system.
• Process payments and maintain accurate transaction records.
• Coordinate with staff to ensure smooth dog transitions between areas.
• Promote services and memberships to meet customer needs.

Skills

Customer Service

Communication

Multitasking

Organization

POS Systems

Scheduling Software

Education

High school diploma or equivalent

Tools

POS Systems

CRM Software

Job description

Position OverviewThe Front Desk Coordinator serves as the first point of contact for Dogtopia pet parents and plays a key role in delivering an exceptional customer experience. This position manages the front desk operations, coordinates dog check-in and check-out, supports enrollment and membership programs, and ensures smooth daily communication between pet parents and the daycare team.The ideal candidate is organized, customer-focused, and comfortable working in a fast-paced environment while maintaining a welcoming and professional atmosphere.Key ResponsibilitiesCustomer ExperienceGreet pet parents and their dogs with a friendly and welcoming attitude.Manage the check-in and check-out process efficiently.Ensure accurate handling of customer accounts and reservations.Address pet parent questions and concerns professionally.Deliver Dogtopia’s “3 S’s” customer service philosophy: Smile, Story, and Satisfaction.Scheduling & ReservationsManage daycare, boarding, and grooming reservations through the scheduling system.Verify dog vaccination records and enrollment status.Maintain accurate customer and dog profiles in the system.Coordinate with playroom staff to ensure smooth dog transitions.Sales & Enrollment SupportPromote and explain daycare packages, memberships, and services to pet parents.Assist with new customer onboarding and enrollment processes.Support sales goals by recommending services that meet pet parent needs.Help maintain strong customer retention through positive engagement.Administrative SupportProcess payments and maintain accurate transaction records.Maintain organized customer records and documentation.Support daily reporting and front desk operational tasks.Assist management with administrative projects as needed.Communication & Team CoordinationCommunicate clearly with Canine Coaches and management regarding dog arrivals, departures, and special instructions.Assist with coordinating dog movement between the lobby and playrooms.Maintain clear and professional communication with both team members and pet parents.QualificationsStrong passion for dogs and customer service.Previous experience in customer service, retail, hospitality, or pet care preferred.Excellent interpersonal and communication skills.Strong organizational and multitasking abilities.Comfortable using scheduling software and point-of-sale systems.Ability to remain calm and professional during busy periods.Physical RequirementsAbility to stand for extended periods of time.Ability to lift up to 30 pounds when necessary.Comfortable working in a busy environment with dogs and pet parents.Ability to move quickly and safely between the front desk and playroom areas.Work EnvironmentFast-paced dog daycare environmentFrequent interaction with dogs and pet parentsIndoor facility with active lobby and operational areasTeam-oriented workplaceCore ValuesFront Desk Coordinators are expected to demonstrate:Exceptional customer serviceProfessional communicationPositive attitude and energyAttention to detailTeam collaborationCommitment to Dogtopia brand standards