Front Desk & Guest Experience Coordinator

Group1 Automotive, Inc.; Houston, Northern (TX, KY); Hybrid; USD 32,000 - 38,000; Full time

Job summary

Group 1 Automotive, Inc. is seeking a Receptionist to serve as the first point of contact for the Business Service Center. You will provide administrative support, greet visitors, handle calls, and manage mail and office supplies to ensure smooth daily operations.

The role reports to the Office Manager and Executive Assistant, with a schedule from 8:00 a.m. to 5:00 p.m., Monday through Friday, and occasional overtime as needed.

Qualifications

• High school diploma or equivalent required.
• Four years of front-desk or administrative experience preferred.
• Strong communication and customer-service skills with attention to detail.
• Ability to manage multiple priorities and work independently.
• Proficiency with Microsoft 365 apps (Outlook, Word, Excel, PowerPoint, Teams).
• Able to stay at reception desk for extended periods and lift up to 25 pounds.

Responsibilities

• Answer, screen, and route calls; respond to inquiries or take messages.
• Greet and check in visitors; issue badges and direct guests.
• Follow building-access and security procedures; maintain reception area.
• Receive, sort, and distribute mail and packages; prepare outgoing mail.
• Monitor and organize office supplies and general-use items.
• Provide backup support for maintenance requests and service tickets.

Skills

Communication

Interpersonal skills

Organizational skills

Customer service

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft 365

Outlook

Word

Excel

PowerPoint

Teams

Job description

Group 1 Automotive, Inc. is seeking a Receptionist to serve as the first point of contact for the Business Service Center. You will provide administrative support, greet visitors, handle calls, and manage mail and office supplies to ensure smooth daily operations.

The role reports to the Office Manager and Executive Assistant, with a schedule from 8:00 a.m. to 5:00 p.m., Monday through Friday, and occasional overtime as needed.