Patient Engagement Coordinator (Spa Coordinator)

Nurse Practitioner On Call LLC; Baltimore (MD); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Sick leave

Medical/dental/vision

401(k) with match

Staff wellness services

Job summary

NPOC Wellness and Aesthetics is a nurse practitioner owned medical aesthetics and wellness practice with a flagship in Baltimore. The Client Advisor Specialist greets every client by name, offers water, and checks in within two minutes of arrival.

You are the first and last person the client meets, setting the tone for a premium experience. This hospitality role has a sales rhythm: you explain the plan, prepare the client for the treatment discussion, and secure bookings.

Qualifications

• Two or more years in a client-facing hospitality, spa, salon or premium retail role.
• Comfortable on the phone, inbound and outbound, with a warm and professional manner.

Responsibilities

• Welcome each client by name and manage check-in within two minutes of arrival.
• Handle live phone inquiries during business hours and log missed calls the same day.
• Lead the handoff to the practitioner by setting up the treatment plan conversation, without quoting prices.
• Assist at checkout to schedule the next appointment and encourage Google reviews.
• Reconnect and rebook former clients from legacy balances or memberships on quiet hours.

Skills

Hospitality experience

Client-facing

Phone etiquette

Premium retail/spa exposure

Tools

Zenoti

Job description

NPOC Wellness and Aesthetics is a nurse practitioner owned medical aesthetics and wellness practice. Our flagship at The Shops at Canton Crossing opened in 2026 with an established client base from the former Ideal Image and Face to Face Spa locations in Canton, Arundel Mills and Towson. We provide injectables, laser hair removal, laser skin resurfacing, broadband light, body contouring, microneedling, facials, IV hydration and medically supervised weight management.

Our clinicians build the treatment plan. Our Client Advisor Specialist explains it, prices it and closes it. You are the person every client meets first and last. You make the room feel like somewhere they want to come back to, and you make sure they have a reason on the calendar before they leave.

This is a hospitality role with a sales rhythm, not a sales role with a desk. If you’ve been the person a luxury hotel, a high-end salon or a premium retail floor trusted to set the tone, this is for you.

Target start date: as early as November 9, 2026.

WHAT YOU WILL OWN

The welcome. Every client is greeted by name, offered water, and checked in within two minutes of walking through the door. Phones are answered live during business hours, and every missed call is returned the same day and logged in Zenoti.

The handoff. When a client finishes with the nurse practitioner or nurse, you bring them to the Client Advisor Specialist for the treatment plan conversation. You don’t quote prices or present memberships. You set the table for the person who does.

The checkout. Every client leaves with their next appointment booked. You ask which day works, offer two specific times, and confirm before they walk out. You ask happy clients for a Google review and make it easy.

The quiet hours. When the desk is calm, you work our inherited client list by phone: former Ideal Image clients with unused package balances and lapsed memberships. Your job on those calls is to reconnect and book a visit, not to sell a service. You earn a bonus for every one who comes in.

The record. Client profiles, appointment notes, confirmations and call logs are accurate in Zenoti every day. Clinicians and the Client Advisor Specialist rely on what you enter.

WHO SUCCEEDS HERE

Front of house at a luxury hotel, a high-end salon or spa, a fine-dining host stand, or a premium retail floor where you owned the client’s experience and were measured on it. Someone who remembers names, notices when a client is nervous, and keeps a calm desk when three things happen at once.

We’re not looking for a medical or dental front desk background built on insurance verification, and we’re not looking for someone who wants to be the closer. We already have one.

REQUIREMENTS

Two or more years in a client-facing hospitality, spa, salon or premium retail role. Comfortable on the phone, both inbound and outbound, with a warm and professional manner. Experience with scheduling or point-of-sale software; Zenoti is a plus. Availability for evenings and Saturdays. Professional presentation consistent with a premium aesthetics brand.

Preferred: med spa or aesthetics exposure, experience rebooking clients at checkout, and experience bringing lapsed clients back onto the calendar.

SCOPE

This is a non-clinical position. You will not assess, diagnose, recommend treatment, quote treatment pricing, or make claims about outcomes. The role does not carry hiring, purchasing or profit and loss authority.

COMPENSATION AND BENEFITS

$19.00 to $22.00 per hour based on experience. Reactivation bonus of $5 to $10 per inherited client you book who completes a qualifying first visit. Monthly client experience bonus tied to review volume and rebook rate. Participation in the location team bonus. Bonus eligibility, timing and payment rules are set out in the company’s written incentive compensation plan.

Paid time off and paid sick leave. Medical, dental and vision coverage beginning after 90 days of employment. 401(k) with a 3% employer match, eligible after one year. Complimentary and discounted wellness and aesthetic services for staff. Vendor training in a medical spa environment.

Nurse Practitioner On Call LLC d/b/a NPOC Wellness and Aesthetics is an equal opportunity employer. Employment is at will.