Front Desk & Guest Experience Coordinator

CiminoCare, Inc.; Citrus Heights (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Vision insurance

Paid time off

Job summary

CiminoCare, Inc. in Citrus Heights is seeking a friendly, reliable Front Desk Receptionist to welcome visitors, answer phones, and support daily operations in our community.

You will ensure a secure lobby, help residents and families, and coordinate with care staff to maintain a warm, organized environment for seniors. This full-time position runs Monday through Friday, 8:30 am to 5 pm, with benefits including health, dental, vision, and PTO.

Qualifications

• High School Diploma or equivalent required.
• Customer service experience preferred.

Responsibilities

• Welcome visitors warmly and direct them to their desired locations.
• Maintains security of the community and provides coverage of the front lobby ensuring no residents leave the building unattended.
• Requires all guests to sign in and out.
• Answer phones in a cheerful manner, routes calls to appropriate individuals and takes and relays messages when voice mail is not available.
• Ability to communicate and interact effectively, provide stability and act as a role model for residents and facility staff.
• Demonstrate knowledge of and respect for the rights, dignity and individuality of every resident.
• Respond to questions about the facility, as well as the care and services provided.
• Tour prospective residents and/or their families throughout the community, obtaining pertinent information while completing an inquiry form.
• Maintains current knowledge of resident status, census, personnel and other relevant information.
• Coordinate mail flow in and out of facility, delivers resident mail in a prompt manner
• Maintain an organized work area and ensures lobby area is tidy and welcoming. Re-directs residents to their rooms when they are sleepy
• Accepts applications when job openings are posted and routes to the appropriate supervisor.
• Receives and receipts rent checks, bookkeeping as directed.
• Creates file for residents receiving Home Health Services and ensures they document each visit.
• Assists residents with smoking privileges.
• Schedule appointments as directed.
• Filing, auditing, faxing and e-mail as needed.
• Perform other duties assigned.

Skills

Front desk

Customer service

Communication

English proficiency

Education

High School Diploma

Job description

CiminoCare, Inc. in Citrus Heights is seeking a friendly, reliable Front Desk Receptionist to welcome visitors, answer phones, and support daily operations in our community.

You will ensure a secure lobby, help residents and families, and coordinate with care staff to maintain a warm, organized environment for seniors. This full-time position runs Monday through Friday, 8:30 am to 5 pm, with benefits including health, dental, vision, and PTO.