Front Desk Guest Experience Associate

Guru Hospitality; Des Moines (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

Guru Hospitality in Des Moines is seeking a Front Desk Clerk to support Guest Service Agents with check-in and check-out, delivering outstanding guest service and ensuring profitability.

You will handle guest inquiries, provide directions, maintain hotel knowledge about services and local attractions, and collaborate with team members to ensure smooth operations and positive experiences for guests.

Qualifications

• Passion for exceptional guest experiences.
• Integrity, urgency, and discipline.
• Strong customer focus, adaptability, and dependability.

Responsibilities

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries and in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
• Provide or obtain accurate information

Skills

Customer focus

Integrity

Adaptability

Job description

Guru Hospitality in Des Moines is seeking a Front Desk Clerk to support Guest Service Agents with check-in and check-out, delivering outstanding guest service and ensuring profitability.

You will handle guest inquiries, provide directions, maintain hotel knowledge about services and local attractions, and collaborate with team members to ensure smooth operations and positive experiences for guests.