Front Desk Guest Experience Agent

Hampton Inn Waldorf; Waldorf (MD); On-site; USD 19,000 - 28,000; Full time

Job summary

Courtyard by Marriott / Hilton Waldorf in Waldorf, MD is seeking a Front Desk Agent who delivers exceptional guest service, handles reservations, and processes check-ins and check-outs with accuracy. You will maintain brand standards and support a positive guest experience.

The role emphasizes clear communication, professional appearance, and the ability to resolve guest concerns while collaborating with housekeeping and other teams to ensure smooth operations.

Qualifications

• High school diploma or equivalent preferred.
• Previous front desk or customer service experience.
• Strong communication and organizational skills.

Responsibilities

• Greet guests warmly and provide professional service.
• Process check-ins/outs and manage reservations accurately.
• Verify identifications, payments, and reservation details.
• Answer phones, respond to inquiries, and promote loyalty programs.
• Coordinate with housekeeping and other departments as needed.

Skills

Verbal communication

Customer service

Problem solving

Organizational abilities

Education

High school diploma

Tools

Property Management System (PMS)

Hotel reservation systems

Job description

Courtyard by Marriott / Hilton Waldorf in Waldorf, MD is seeking a Front Desk Agent who delivers exceptional guest service, handles reservations, and processes check-ins and check-outs with accuracy. You will maintain brand standards and support a positive guest experience.

The role emphasizes clear communication, professional appearance, and the ability to resolve guest concerns while collaborating with housekeeping and other teams to ensure smooth operations.