Front Desk Guest Concierge: Warm Welcome & Service

Pyramid Global Hospitality; Gainesville (FL); On-site; USD 17,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

401k with company match

Career growth opportunities

Job summary

Pyramid Global Hospitality is seeking a Front Desk Agent at the Hilton University of Florida Conference Center. You will be the first and last impression, handling check-in/check-out, guest queries, and concierge support in a high-energy university setting.

Join a team that values hospitality, teamwork, and professional development, with competitive pay and a supportive environment aligned to university and hotel standards.

Qualifications

• High school diploma or equivalent.
• Strong communication skills in English.
• Comfort with basic computer and technology use.
• A warm, welcoming, and helpful demeanor.
• Ability to multitask and remain calm in a fast-paced environment.
• A genuine passion for hospitality and exceeding guest expectations.

Responsibilities

• Provide friendly, efficient check-in and check-out services.
• Handle all cashier and payment functions accurately.
• Enter and update reservations, group blocks, and guest information.
• Assist guests with local recommendations, property information, and concierge support.
• Maintain a clean and professional front desk area and lobby presence.
• Support guest needs with care, urgency, and professionalism.
• Collaborate with all departments to ensure an excellent guest experience.
• Monitor and maintain sundry shop inventory and transactions.
• Collect guest feedback with enthusiasm and genuine interest.

Skills

Strong communication skills

Basic computer skills

Customer service mindset

Multitasking

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is seeking a Front Desk Agent at the Hilton University of Florida Conference Center. You will be the first and last impression, handling check-in/check-out, guest queries, and concierge support in a high-energy university setting.

Join a team that values hospitality, teamwork, and professional development, with competitive pay and a supportive environment aligned to university and hotel standards.