Front Desk Agent

Pyramid Global Hospitality; Gainesville (FL); On-site; USD 17,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

401k with company match

Career growth opportunities

Job summary

Pyramid Global Hospitality is seeking a Front Desk Agent at the Hilton University of Florida Conference Center. You will be the first and last impression, handling check-in/check-out, guest queries, and concierge support in a high-energy university setting.

Join a team that values hospitality, teamwork, and professional development, with competitive pay and a supportive environment aligned to university and hotel standards.

Qualifications

• High school diploma or equivalent.
• Strong communication skills in English.
• Comfort with basic computer and technology use.
• A warm, welcoming, and helpful demeanor.
• Ability to multitask and remain calm in a fast-paced environment.
• A genuine passion for hospitality and exceeding guest expectations.

Responsibilities

• Provide friendly, efficient check-in and check-out services.
• Handle all cashier and payment functions accurately.
• Enter and update reservations, group blocks, and guest information.
• Assist guests with local recommendations, property information, and concierge support.
• Maintain a clean and professional front desk area and lobby presence.
• Support guest needs with care, urgency, and professionalism.
• Collaborate with all departments to ensure an excellent guest experience.
• Monitor and maintain sundry shop inventory and transactions.
• Collect guest feedback with enthusiasm and genuine interest.

Skills

Strong communication skills

Basic computer skills

Customer service mindset

Multitasking

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

About Our Property

Embark on a career at the Hilton University of Florida Conference Center, a distinctive property managed by Pyramid Global, where hospitality meets academic excellence. With 248 well-appointed guest rooms, 10 versatile meeting spaces, and 30,811 sq ft of meeting space, our hotel provides a unique workplace nestled within the vibrant atmosphere of the University of Florida. Join our team and experience a work environment that reflects the energetic spirit of the university community. At Pyramid Global, we offer comprehensive benefits, including a 401k with a company match, and recognition programs tailored to acknowledge your dedication. If you're seeking a career that blends hospitality with the dynamic atmosphere of a prestigious institution, consider joining us at the Hilton University of Florida Conference Center. Your journey towards a fulfilling career in this unique setting begins here.

About Us

What you will have an opportunity to do:

Located on the southwest corner of the University of Florida campus, the Hilton University of Florida Conference Center offers an upscale, welcoming environment for guests traveling for business, leisure, or both. We are proud to foster a creative, energetic workplace where team members can thrive, have fun, and grow their careers.

We value passionate individuals who are committed to being the difference by creating memorable experiences for every guest. Our culture prioritizes family, work-life balance, community, and professional development. When you join our team, you join a group of people who truly care about each other and take pride in the work we do.

What are we looking for?

Position Overview

Front Desk Agents are the heart of the hotel experience. As the first and last impression of the property, you will welcome guests with warmth and genuine hospitality. Your role is essential to creating extraordinary moments from check-in to check-out and ensuring every guest feels valued and cared for.

What You’ll Do

• Provide friendly, efficient check-in and check-out services
• Handle all cashier and payment functions accurately
• Enter and update reservations, group blocks, and guest information
• Assist guests with local recommendations, property information, and concierge support
• Maintain a clean and professional front desk area and lobby presence
• Support guest needs with care, urgency, and professionalism
• Collaborate with all departments to ensure an excellent guest experience
• Monitor and maintain sundry shop inventory and transactions
• Collect guest feedback with enthusiasm and genuine interest

What We’re Looking For

• High school diploma or equivalent
• Strong communication skills in English
• Comfort with basic computer and technology use
• A warm, welcoming, and helpful demeanor
• Ability to multitask and remain calm in a fast-paced environment
• A genuine passion for hospitality and exceeding guest expectations

Why You’ll Love Working Here

• Competitive pay and benefits package
• Work-life balance and a supportive team environment
• Career growth opportunities with DH&R Hotels
• A workplace culture built on respect, teamwork, and positivity
• Team members are proud to work here—and we celebrate that!

Compensation

$0.01

$0.01

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.