Front Desk Guest Advocate - Growth & Perks

Northwest x Southern Hospitality; Lewiston (ID); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Northwest x Southern Hospitality, managing Courtyard by Marriott in Lewiston, Idaho, seeks a Guest Service Representative to welcome guests, check them in/out, and coordinate services.

You will answer questions, resolve issues, and work with hotel staff to ensure a smooth, pleasant stay. Strong communication, organization, and multitasking in a fast-paced environment are essential.

Flexible shifts, up to 40 hours weekly, including nights and weekends. Prior hospitality experience is preferred.

Qualifications

• Candidates should have a high school diploma or equivalent, with previous hotel, restaurant, or hospitality experience preferred.
• Strong organizational, communication, and problem‑solving skills are important, along with the ability to work well in a team environment.
• Up to 40 hours per week with varied and flexible shifts/days, likely to include nights, weekends, holidays, and overtime.

Responsibilities

• Greet guests and assist with check-in/check-out; coordinate hotel services.
• Serve as the primary contact for guests during their stay.
• Answer questions, resolve issues, and coordinate with other hotel staff to meet guest needs.
• Multitask effectively in a fast-paced environment to ensure a smooth, pleasant stay for guests.

Skills

Organizational skills

Communication skills

Problem solving

Teamwork

Education

High school diploma or equivalent

Job description

Northwest x Southern Hospitality, managing Courtyard by Marriott in Lewiston, Idaho, seeks a Guest Service Representative to welcome guests, check them in/out, and coordinate services.

You will answer questions, resolve issues, and work with hotel staff to ensure a smooth, pleasant stay. Strong communication, organization, and multitasking in a fast-paced environment are essential.

Flexible shifts, up to 40 hours weekly, including nights and weekends. Prior hospitality experience is preferred.