Vault Teller

Shell Federal Credit Union; Town of Texas (WI); On-site; USD 28,000 - 36,000; Full time

Job summary

Shell Federal Credit Union in Texas is seeking a full-time Teller to join the branch team. You will handle deposits, withdrawals, transfers, and loan payments, while delivering friendly, professional service to members.

The role requires flexibility for opening/closing shifts and Saturdays, with opportunities to cross-sell products and support branch operations. Qualified candidates will have prior teller or cash-handling experience, a high school diploma or GED, and strong communication skills.

Qualifications

• Two years of direct Credit Union experience as a Teller or five years of related cash handling practice preferred.
• High school diploma or GED required.
• Knowledge of Credit Union products and services.
• Welcoming and helpful demeanor and professional verbal communication skills.
• Ten-key calculator and basic computer skills.

Responsibilities

• Provide friendly, professional, and personal service to all members.
• Receive and process member financial transactions including deposits, withdrawals, transfers, and loan payments.
• Balance cash drawer daily and manage vault/cash limits as assigned.
• Prepare cash/coin shipments and orders for the branch.
• Assist with training new staff and development of team members.

Skills

Professional communication

Customer service

Attention to detail

Cash handling

Education

High school diploma or GED

Job description

Job Details

Job Location: Fulshear - Katy, TX 77494 | Position Type: Full Time | Job Shift: Must Be Flexible & Saturdays | Shift Hours: Must be flexible and Saturdays | Job Category: Banking

Essential Job Duties and Responsibilities

• Consistently meet all Shell FCU Service Commitments; Shell FCU Employee Creed and Shell FCU Service Distinctions.
• Accountable to maintain knowledge of and comply with all applicable rules and regulations required within the scope of duties, including, but not limited to, the Bank Secrecy Act.
• Perform job duties and responsibilities in compliance to Shell FCU policies, procedures, philosophy, and standards of performance.
• Effectively communicate policy and procedure updates to the team.
• Required to complete annual training sessions as instructed or scheduled.
• Provide friendly, professional, and personal service to all members.
• Create and provide schedule for the teller team to ensure optimal staff effectiveness.
• Must be able to work the rotating opening, closing and Saturday schedule, as needed.
• Receive and process member financial transactions, including but not limited to:
  • Deposits, withdrawals, transfers, and loan payments; negotiate checks, process Cash Advances and Western Union transactions, process coin tickets.
• Work within assigned Vault Teller limits.
• Ensure monthly compliance audits are taken care of.
• Prepare cash/coin shipments and orders for the branch.
• Prepare CTR & SAR worksheets as required.
• Work to understand Shell FCU practices and procedures to help identify and prevent fraud.
• Handle cash and balance cash drawer daily.
• Investigate and resolve out-of-balance conditions immediately for self and branch team members.
• Assist with signing off on checks and giving teller overrides.
• Assist in training new staff or the further development of team members.
• Coordinate and facilitate meetings with the teller team as necessary.
• Supervise teller cash limits, ATM limits, and vault limits.
• Assist members with their service needs related to, including but not limited to:
  • Change of Address, issue/maintenance ATM & debit cards, check orders, safe deposit box.
• Cross-sell Credit Union products and services based upon member needs.
• Be knowledgeable about all log-related procedures to ensure team understanding and compliance, including but not limited to:
  • Dual control, buy/sells from the vault, night drop, mail log.
• Take the initiative to assist with problem solving, troubleshooting and to provide support in all areas of the branch, as needed.
• Ensure the teller line operates efficiently and effectively to deliver exceptional member service.
• Conduct teller line observations and provide personalized feedback to foster professional development while ensuring exceptional member service is being delivered.
• Meet/exceed personal and branch goals.
• Lead the team with daily responsibilities as needed, included but not limited to:
  • Following opening and closing procedures.
  • Daily balancing of the coin machine, vault, ATM, and card machine; closing SDB vault.
  • Willing to assist the team at other branch locations, if needed.
• Perform additional duties as assigned.

Qualifications

• Knowledge and Skills:
• Experience: Two years of direct Credit Union experience as a Teller or five years of related cash handling practice acquired through banking or retail experience is preferred.
• Education / Training: High school diploma or general education degree (GED).
• Job Requirements:
  • Knowledge of Credit Union products and services.
  • Welcoming and helpful demeanor.
  • Must possess professional verbal communication skills.
  • Ten-key calculator and basic computer skills.
  • Accuracy with numbers and attention to detail.
  • Courtesy, tact, and diplomacy are essential elements of the job.
  • Ability to work in an open-concept workspace/environment.
• Physical Demands:
  • Regularly required to bend and stand; may at times be able to lift, carry and/or move up to 55 pounds.
• Working Conditions:
  • Exposure to potential hazardous conditions-robbery.
• ADA statement: In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
• Note: This Job Description is not a complete statement of all duties and responsibilities comprising this position. Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Equal Employment Opportunity Statement

Shell Federal Credit Union is an equal opportunity and an affirmative action employer and committed to providing equal opportunity for all employees and applicants for employment, without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, age, citizenship status, marital status, protected veteran status, mental and/or physical disability, pregnancy, or any basis prohibited by State or Federal law.

This organization uses E-Verify in its hiring practices to achieve a lawful workforce.