Front Desk Float

priviahealth; Fort Worth (TX); On-site; USD 38,000 - 46,000; Full time

Job summary

Privia Health in Fort Worth, Texas seeks a Front Desk Float to greet patients, manage check-ins, coordinate appointments, and handle calls across multiple office locations. You will verify demographics and insurance, collect copays, and maintain precise patient records to support physicians and staff.

The role requires a high school diploma, proficiency with EMR systems, strong customer service, and the ability to travel between offices in a fast-paced healthcare setting while upholding HIPAA

Qualifications

• Experience as a medical receptionist or in a similar role preferred.
• Familiarity with medical terminology and insurance verification.
• Proficient in EMR systems.
• Knowledge of HIPAA regulations and patient confidentiality.
• Ability to work in a fast-paced environment.
• Valid driver’s license required.

Responsibilities

• Greet patients and visitors professionally.
• Answer and manage phone calls.
• Schedule and manage appointments.
• Verify demographics and insurance information.
• Collect copays and process payments.
• Maintain reception area and professionalism.
• Coordinate patient flow and check-ins/check-outs.
• Assist with filing, faxing, scanning.
• Collaborate with staff to ensure smooth operations.
• Travel between office locations.
• Adhere to HIPAA regulations and confidentiality.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Attention to detail

Discretion / confidentiality

HIPAA knowledge

Driving between offices

Education

High school diploma or equivalent

Tools

EMR systems

Job description

We are seeking a professional and compassionate Front Desk Float to join our healthcare team. As the first point of contact, you will play a vital role in providing exceptional customer service to our patients, staff, and visitors. In this role, your key responsibilities will include greeting patients, managing the check-in process, scheduling appointments, and handling phone communications. Additionally, you will be responsible for maintaining accurate patient records and traveling between various office locations to support patient and physician needs. The ideal candidate possesses excellent organizational skills, strong attention to detail, and the ability to multitask effectively within a fast-paced environment.

Responsibilities

• Greet patients and visitors in a warm and friendly manner, ensuring a positive experience
• Answer and manage incoming phone calls, including screening and directing calls as appropriate
• Schedule appointments and maintain updated calendars for medical professionals
• Verify patient demographics and insurance information and update records as necessary
• Collect copayments and process payments, ensuring accuracy and confidentiality
• Maintain tidy and organized reception area, ensuring a professional and welcoming atmosphere
• Coordinate patient flow and ensure timely check-ins and check-outs
• Assist with administrative tasks such as filing, faxing, and scanning documents
• Collaborate with medical staff and other administrative personnel to ensure smooth operations
• Adhere to HIPAA regulations and maintain patient confidentiality at all times
• Travel in between offices

Qualifications

• High school diploma or equivalent
• Proven experience as a medical receptionist or in a similar role
• Knowledge of medical terminology, procedures, and insurance verification
• Proficient in using electronic medical record (EMR) systems
• Strong customer service and communication skills, both written and verbal
• Excellent multitasking and organizational abilities
• Ability to work well under pressure in a fast-paced environment
• Attention to detail and accuracy in managing patient records and processing payments
• Familiarity with medical coding and billing practices is a plus
• Ability to maintain confidentiality and exercise discretion
• Valid Driver's License is required.

We offer competitive compensation packages and benefits, as well as opportunities for professional growth and development. If you are a dedicated and enthusiastic individual looking to contribute to a dynamic healthcare team, we would love to hear from you.