Front Desk & Facility Operations Coordinator

YWCA USA; Janesville (WI); On-site; USD 15,000 - 21,000; Full time

Job summary

YWCA Rock County is seeking a Service Center Coordinator to be the first point of contact for visitors and callers, providing essential administrative support and a positive experience. Reporting to the Development Director, this role also coordinates facility access and helps ensure the center operates smoothly.

Responsibilities include welcoming guests, handling inquiries, scheduling appointments, managing records, and coordinating with vendors and staff to keep the reception area welcoming,

Qualifications

• Two+ years of work experience in nonprofit admin, fundraising, or event support.
• Strong writing and ability to manage multiple projects.
• Experience with donor management (CRM) software and Microsoft Office.
• Detail-oriented with good communication and organizational skills.
• Team player with ability to work with staff and volunteers.
• Experience with diverse populations.

Responsibilities

• Provide front desk and customer service to visitors, callers, and vendors.
• Schedule appointments and coordinate facility access.
• Assist with filing, data entry, and records maintenance.
• Support event planning and organize activities in the welcome center.
• Coordinate with vendors for facility services and upkeep.
• Maintain a welcoming, safe, and organized reception area.

Skills

Customer service

Administrative support

Multitasking

Strong writing

Education

Relevant educational background

Tools

CRM software (Donor management)

Job description

YWCA Rock County is seeking a Service Center Coordinator to be the first point of contact for visitors and callers, providing essential administrative support and a positive experience. Reporting to the Development Director, this role also coordinates facility access and helps ensure the center operates smoothly.

Responsibilities include welcoming guests, handling inquiries, scheduling appointments, managing records, and coordinating with vendors and staff to keep the reception area welcoming,