Front Desk & Facility Coordinator — Nonprofit Impact

YWCA Rock County; Janesville (WI); On-site; USD 22,000 - 33,000; Full time

Job summary

YWCA Rock County seeks a Service Center Coordinator to be the first point of contact for visitors and callers, providing vital administrative support and a welcoming, safe environment. The role reports to the Development Director and coordinates facility access, vendor relations, and day-to-day operations.

The position collaborates with staff across the organization to address operational needs, maintain security, and support events and activities in the welcome center.

Qualifications

• Two or more years of work experience and/or relevant educational background in nonprofit administration.
• Strong writing and ability to manage multiple projects and priorities.
• Experience with donor management (CRM) software and proficient in Word, Excel, PowerPoint, and Outlook.
• Detail-oriented with strong communication, problem-solving, time management, and organizational skills.
• Team approach collaborating with staff, volunteers, and community partners.
• Ability to work with culturally and economically diverse populations.
• Good judgment and collaborative decision-making for the organization.

Responsibilities

• Provide warm, professional, and culturally sensitive customer service to all clients, visitors, staff, and vendors.
• Manage receptionist duties, visitor registration, and guest badges.
• Coordinate scheduling of appointments and meetings.
• Support administrative tasks such as filing, data entry, and maintaining records.
• Assist in organizing events and activities within the welcome center.
• Serve as liaison with service vendors and assist with facility coordination.
• Uphold confidentiality and professional standards when interacting with clients and staff.

Skills

Customer service

Reception/front desk

Administrative support

Donor management (CRM)

Tools

Word

Excel

PowerPoint

Outlook

Job description

YWCA Rock County seeks a Service Center Coordinator to be the first point of contact for visitors and callers, providing vital administrative support and a welcoming, safe environment. The role reports to the Development Director and coordinates facility access, vendor relations, and day-to-day operations.

The position collaborates with staff across the organization to address operational needs, maintain security, and support events and activities in the welcome center.