Front Desk & Facility Coordinator (Nonprofit)

YWCA Rock County- Janesville; Janesville (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

YWCA Rock County in Janesville, WI seeks a Service Center Coordinator to be the welcoming first point of contact for visitors and callers, providing administrative support and ensuring a safe, organized, and positive experience across the center.

Reporting to the Development Director, you will coordinate facility vendor access, assist with scheduling, data entry, filing, and event support, while collaborating with staff to meet daily operational needs and uphold the YWCA's mission.

Qualifications

• Two or more years of work experience in event planning, fundraising, or administrative support for non-profit organizations.
• Strong writing and ability to handle multiple projects with varying timelines and priority levels.
• Experience with donor management (CRM) software and strong computer skills in Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Provide warm, professional, and culturally sensitive customer service to all clients, visitors, staff, and vendors.
• Determine the nature of visits and connect with appropriate staff.
• Answer inquiries in person, via phone, and email with accurate information about the organization and its services.

Skills

Customer service

Communication

Administrative support

Education

Two or more years in non-profit admin

Tools

CRM software

Word

Excel

Outlook

Job description

YWCA Rock County in Janesville, WI seeks a Service Center Coordinator to be the welcoming first point of contact for visitors and callers, providing administrative support and ensuring a safe, organized, and positive experience across the center.

Reporting to the Development Director, you will coordinate facility vendor access, assist with scheduling, data entry, filing, and event support, while collaborating with staff to meet daily operational needs and uphold the YWCA's mission.