Front Desk Customer Service Advisor

Whip Inc; Atlanta (GA); On-site; USD 48,000 - 60,000; Full time

Job summary

A mobility provider company in Atlanta is seeking a Front Desk Customer Service Advisor. This role entails guiding rideshare drivers in selecting vehicles and problem-solving to ensure smooth operations. The ideal candidate must have excellent organizational skills and be proficient in Microsoft Office. A high school diploma, a clean driver's license, and flexibility in scheduling are required. Join us in a fast-paced environment where you can thrive and contribute to customer satisfaction.

Qualifications

• Proficient in Microsoft Office and Google Suite
• Detail-oriented with accuracy in handling documents
• Must have a valid driver's license with a clean record

Responsibilities

• Help rideshare drivers select the perfect vehicle
• Manage and maintain our fleet
• Problem-solve and assist drivers with issues
• Ensure smooth operations in a startup atmosphere
• Collaborate with service team to assist drivers

Skills

Strong organizational skills

Time-management

Multitasking

Communication skills

Relationship-building skills

Education

High school diploma or GED

Tools

Microsoft Office

Google Suite

Job description

Apply for the Front Desk Customer Service Advisor role at Whip Inc.

DriveWhip is a mobility provider in the Washington, DC area, with offices in multiple cities, including Atlanta. We lease and rent vehicles to Uber, Lyft and other On‑Demand or Rideshare drivers. As a ground‑floor member of an exciting new company, all associates will be tasked with a variety of responsibilities and will thrive in a fast‑paced, startup culture.

Position Summary

You’re the first face and voice our customers see—you guide drivers to the right vehicle, solve rental hiccups, and keep our fleet in check. As a Customer Experience Rockstar you’ll provide top‑notch service, help drivers get behind the wheel, and ensure every rental experience is stress‑free and efficient.

Essential Duties and Responsibilities

• Help rideshare drivers select the perfect vehicle for their needs.
• Manage and maintain our fleet to keep cars road‑ready.
• Problem‑solve and assist drivers with any issues they face.
• Keep operations running smoothly in a fun, startup atmosphere.
• Collaborate closely with service team and managers to ensure drivers always have the ride they need.

Qualifications Required

• Strong organizational, time‑management, and multitasking abilities.
• Proficiency in Microsoft Office, Google Suite, or similar tools.
• Detail‑oriented with accuracy in handling documents.
• Exceptional communication and relationship‑building skills.
• High school diploma or GED required; admin/logistics experience is a plus.
• Must be 21+, pass background & drug screenings, and have a valid driver’s license with a clean record.
• Flexible schedule, including evenings, weekends, and holidays.

Work Environment

Typical work environment includes desktop computing work using standard office equipment (laptop, keyboard, mouse, monitors, desk, chair) in an office and/or remote workspace environment.

Physical Demands

• Ability to sit and use desktop computing workspace equipment for extended periods.
• Manual dexterity to operate a typical desktop computing workstation.
• Ability to communicate verbally and in writing using virtual meeting and communication tools.
• Ability to lift and carry up to 15 pounds, if required.
• Reasonable accommodations will be made for qualified individuals with disabilities.

Location

Atlanta, GA (required)

Salary

$48,000 - $60,000/year; depending on experience.

Senior Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Other

Equal Employment Opportunity

Whip is proud to be an equal‑opportunity employer. Whip is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including gender, gender identity, gender expression, pregnancy, childbirth, breastfeeding status, or related medical conditions), age, sexual orientation, national origin, ancestry, marital status, military or veteran status, genetic information, disability, or any other characteristic protected by federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Consistent with our commitment to equal employment opportunity, Whip will make reasonable accommodations for qualified individuals with disabilities. If you require an accommodation to perform the essential functions of your job due to a disability, please contact People Operations at [e-mail] to request an accommodation. This EEO statement reaffirms our commitment to providing a workplace free from discrimination and harassment, in accordance with all applicable laws. We encourage all qualified candidates to apply for employment opportunities at Whip.

Compliance With Laws

Whip employees are expected to comply with all federal, state, and local laws.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this position. Essential duties and responsibilities may be added or modified as necessary at any time.