Front Desk Experience Curator

Coury Hospitality; East Palo Alto (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

AC Palo Alto is seeking a Front Office Team Member to warmly welcome guests, register arrivals, and manage check-out while promoting hotel services. You will maintain accurate accounts, answer questions, and coordinate with departments to ensure exemplary guest experiences in a fast-paced setting.

Attention to detail, strong communication, and teamwork are essential to succeed in this non-exempt role in California's Silicon Valley hospitality scene.

Qualifications

• Customer service experience preferred.
• Ability to greet guests warmly and handle inquiries.
• Cashier and basic accounting understanding.
• Knowledge of hotel facilities and offerings.

Responsibilities

• Greet guests and visitors in a friendly, professional manner.
• Register guests efficiently and process check-in/check-out.
• Promote hotel services and amenities and provide information.
• Maintain knowledge of hotel rates, room types, and promotions.
• Ensure proper key control and security procedures.
• Assist with safety and reporting procedures as needed.
• Collaborate with front office, valet, bellman, sales and accounting staff.

Skills

Communication skills

Customer relations

Professional appearance

Keyboard & printer use

Cashier experience

Teamwork

Tools

POS terminal

Basic accounting

Job description

Why Work at AC Palo Alto?

AC Hotel Palo Alto is where innovation meets hospitality. Nestled in the heart of Silicon Valley, it offers a sleek, modern workspace surrounded by creativity, culture, and cutting-edge tech. With a team-focused culture and an atmosphere that blends style with purpose, it’s the perfect place to grow your career while delivering exceptional guest experiences in one of California’s most dynamic regions.

Why Work at AC Palo Alto?

AC Hotel Palo Alto is where innovation meets hospitality. Nestled in the heart of Silicon Valley, it offers a sleek, modern workspace surrounded by creativity, culture, and cutting-edge tech. With a team-focused culture and an atmosphere that blends style with purpose, it’s the perfect place to grow your career while delivering exceptional guest experiences in one of California’s most dynamic regions.

DEPARTMENT: Front Office

REPORTS TO: Front Office Manager

STATUS: Non-Exempt

Position Summary

This is a highly visible role that has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors, and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information.

Responsibilities

• Must have a true desire to satisfy the needs and desires of our guests and others in a fast-paced environment. Perform all duties toward the goal of maximizing guest service.
• Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times.
• Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Greet visitors who are looking for accommodations and attempt to meet their needs.
• Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
• Accommodate room changes expediently.
• Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel’s historical significance.
• Acquaint guests with city attractions, community events and nearby areas of interest.
• Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction.
• Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies.
• Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information.
• Responsible for proper key control and other security measures.
• Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment.
• Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Exemplify strong teamwork and treat all co-curators with professional respect.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
• Properly handle lost and found items.
• Report accidents, injuries, and any unsafe conditions to Management and Maintenance.
• Report all maintenance issues for guest satisfaction.
• Report to work wearing the required uniform and meeting professional grooming standards.
• Maintain confidentiality of all guests and hotel information
• Perform other duties as assigned.
• Actively participate in ongoing training.

Knowledge, Skills And Abilities

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-curators, both in person and by telephone.
• Strong customer-relations skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact.
• Ability to deal with guests when they are angry or upset.
• Professional appearance and demeanor.
• Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems.
• Previous cashier experience/ Basic accounting skills.
• Ability to work quickly and thoroughly when under pressure.
• Knowledge of hotel facilities and features.
• Ability to attend to more than one task at a time.
• Ability to maintain excellent attendance and punctuality.
• Knowledge of area and surrounding communities.

Experience

• Customer Service experience preferred.

Physical Demands

• Must be able to stand for long periods of time.
• May include crowded office setting or “close quarters”.
• General office environment with limited physical activity.

This job description is not an exclusive or exhaustive list of all job functions that a Curator in this position may be asked to perform from time to time.

Privacy Notice: Pursuant to the California Consumer Privacy Act (CCPA), the Company is notifying you that by applying for a position, you are providing us the following categories of personal information that we may use to evaluate your candidacy for employment, communicate with you regarding your candidacy, and obtain and verify background checks, and references: Personal Identifiers (e.g., name, SSN); Contact Information (e.g., mailing address, email, phone number), Employment History (e.g., current and former positions held, work experience, and any certifications or licenses), and Education History. By submittingmy application, I acknowledge and confirm that I have received and read and understand this notice, and I authorize and consent to the Company’s use of the personal information it collects, receives or maintains for the business purposes identified above.