PM Front Desk Clerk

Coury Hospitality; Dallas (TX); On-site; USD 30,000 - 38,000; Full time

Job summary

Coury Hospitality is seeking a Front Office professional to warmly welcome guests, manage registration/check-out, and promote hotel services. The role requires strong guest-relations abilities, English communication, and the ability to handle inquiries in a fast-paced environment.

The position emphasizes accurate account handling, knowledge of hotel amenities, and collaboration with Valets, Bellmen, Sales, and Accounting teams to ensure a seamless guest experience.

Qualifications

• Excellent English communication with guests and colleagues.
• Proven customer-service experience preferred.
• Cashier experience and basic accounting skills.
• Professional appearance and demeanor.
• Comfort with computer-based check-in/out and POS systems.
• Ability to work quickly and accurately under pressure.
• Strong attention to detail and reliability.

Responsibilities

• Greet guests and visitors in a friendly, professional manner.
• Register guests efficiently for lodging and check-out processes.
• Inform guests about hotel amenities, services, and local attractions.
• Maintain knowledge of hotel rates, room types, and promotions.
• Handle guest issues promptly and report to management as needed.
• Follow security procedures and maintain confidentiality of guest information.
• Assist with safety training and adhere to life safety protocols.
• Contribute to a cooperative front office team and communicate guest needs to relevant departments.

Skills

Customer service

English communication

Cashier experience

Accounting basics

Computer skills

Professional appearance

Multitasking

Punctuality

Job description

DEPARTMENT:

Front Office
REPORTS TO: Front Office Manager
STATUS: Non-Exempt

POSITION SUMMARY:

This is a highly visible role that has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors, and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information.

RESPONSIBILITIES:

• Must have a true desire to satisfy the needs and desires of our guests and others in a fast-paced environment. Perform all duties toward the goal of maximizing guest service.
• Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times.
• Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Greet visitors who are looking for accommodations and attempt to meet their needs.
• Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
• Accommodate room changes expediently.
• Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel’s historical significance.
• Acquaint guests with city attractions, community events and nearby areas of interest.
• Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction.
• Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies.
• Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information.
• Responsible for proper key control and other security measures.
• Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment.
• Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Exemplify strong teamwork and treat all co-curators with professional respect.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
• Properly handle lost and found items.
• Report accidents, injuries, and any unsafe conditions to Management and Maintenance.
• Report all maintenance issues for guest satisfaction.
• Report to work wearing the required uniform and meeting professional grooming standards.
• Maintain confidentiality of all guests and hotel information
• Perform other duties as assigned.
• Actively participate in ongoing training.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-curators, both in person and by telephone.
• Strong customer-relations skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact.
• Ability to deal with guests when they are angry or upset.
• Professional appearance and demeanor.
• Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems.
• Previous cashier experience/ Basic accounting skills.
• Ability to work quickly and thoroughly when under pressure.
• Knowledge of hotel facilities and features.
• Ability to attend to more than one task at a time.
• Ability to maintain excellent attendance and punctuality.
• Knowledge of area and surrounding communities.

EXPERIENCE:

- Customer Service experience preferred.

PHYSICAL DEMANDS:

• - Must be able to stand for long periods of time.
• - May include crowded office setting or “close quarters”.
• - General office environment with limited physical activity.

This job description is not an exclusive or exhaustive list of all job functions that a Curator in this position may be asked to perform from time to time.