Front Desk Engineer, Fire

YDU JC Air Cond & Ref Inc.- Dubai; Arlington Heights (IL); On-site; USD 89,000 - 122,000; Full time

Benefits offered by this job

401K

Medical insurance

Dental insurance

Vision care

Paid vacation

PTO days

Job summary

YDU JC Air Cond & Ref Inc.- Dubai is seeking a Front Desk Engineer (FDE) who will manage GCOE operations and provide client-facing support throughout the sales process. The role requires over 10 years of experience in the Building Technology industry and emphasizes technical expertise and leadership.

The position offers a hiring salary range of $89,000 to $122,000 along with benefits like a competitive bonus, medical, dental, and 401K, offering comprehensive support from day one.

Qualifications

• 10+ years of experience in the Building Technology industry.
• Sound knowledge of systems and equipment.
• Strong understanding of Johnson Controls products.
• Ability to convey complex technical information.

Responsibilities

• Manage GCOE operations and serve as a Technical Advisor.
• Provide client-facing support to enhance the sales process.
• Lead engineering and solutions in the pre-sales phase.
• Mentor the pre-sales team on sales techniques and solution selling.

Skills

Building Technology knowledge

Fire domain experience

Leadership skills

Analytical skills

Problem-solving

Communication skills

Interpersonal skills

PC proficiency

Job description

Job Overview

As the Front Desk Engineer (FDE), you will manage GCOE operations in your sub‑region by line of business, serve as a key technical advisor to the sales team, and provide client‑facing support throughout the sales process.

Responsibilities

• Manage GCOE operations and serve as a Technical Advisor to the Sales Team.
• Provide client‑facing support to enhance the sales process.
• Collaborate with engineers to drive sales success and influence strategic sales planning.
• Partner with local sellers and sales managers to:
  • Own local relationships and be part of the commercial team.
  • Analyze and qualify pipeline with the sales team weekly.
  • Align presales technical support to develop winning strategies.
  • Drive GCOE delivery of results, quality, and value‑add to your territory.
  • Leverage and utilize a team of GCOE resources.
  • Own the strategy and achievement of Metrics & KPIs.
  • Manage capacity utilization across multiple squads.
  • Develop competency, training, and upskilling programs.
  • Control KPIs and maintain EMEALA specific cadence around Ops reviews.
• Lead engineering and solutions in the pre‑sales phase, delivering compelling end‑to‑end solutions.
• Oversee technical procurement for optimal cost solutions.
• Identify risks and plan mitigation actions.
• Coordinate systems design and inter‑trade design with architects and construction managers.
• Build artifacts and present/demonstrate to customers in coordination with Sales.
• Provide consultation for high value/complex projects.
• Interact with customers and consultants.
• Support the sales team in product and service qualification, analysis, and presentation.
• Identify new business opportunities and provide strategic input on sales strategies.
• Build and maintain relationships with key decision‑makers and stakeholders.
• Stay updated with industry trends and emerging technologies.
• Mentor the pre‑sales team on sales techniques and solution selling.
• Develop a deep understanding of the organization’s System Integration portfolio.
• Coordinate with Cost Competitive Centers to optimize efficiencies.
• Measure and track key performance indicators (KPIs).
• Mentor employees on performance improvement and succession planning.
• Ensure consistent field installation delivery through design plans and documentation.
• Collaborate with the Training Manager to align COE team capabilities with sales objectives.
• Review solution applications and cost estimates with the sales team.
• Assist the sales team in articulating technical value propositions and presenting solutions to clients.
• Engage in pre‑sales design, cost development, applications engineering, product selection, specification interpretation, subcontractor RFP generation, proposal development, and project risk management.
• Provide direction for outside vendors and subcontractors regarding scope, terms, conditions, bid forms, and contract review.
• Reinforce methodologies for collecting, analyzing, and presenting solutions, designs, scopes, and cost estimates.
• Identify specification issues, interpret discrepancies, and propose resolutions.
• Stay updated on market trends and transitions.
• Serve as an "Ambassador" in the GCOE Connect Program, providing teaching, coaching, and mentorship from Sales to Engineering.

Qualifications

• 10+ years of experience in the Building Technology industry with 10+ years of fire domain experience in design, engineering, and/or solutions, pre‑sales roles in reputed organizations.
• Sound knowledge of systems and equipment with proficiency in solution innovation to create a clear differentiator.
• Strong understanding of Johnson Controls products across Building Industry segments.
• Excellent analytical, interpersonal, problem‑solving, communication and presentation skills with the ability to convey complex technical information to non‑technical audiences.
• Proficient in PC skills.
• Strong leadership and team management skills, with demonstrated ability to mentor and coach sales and pre‑sales teams.
• Understanding of regulations, certifications and industry standards.
• Experience working in a fast‑paced, dynamic environment and ability to manage multiple priorities and meet deadlines.
• Ability to work in a matrixed environment.

Salary & Benefits

Hiring salary range: $89,000 to $122,000. Competitive bonus plan that considers individual, group, and corporate performance. Comprehensive benefits package including 401K, medical, dental, vision care available day one, paid vacation of three weeks per calendar year, holidays, sick time, and three PTO days per calendar year.

Equal Opportunity Employer

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. For more information about your equal opportunity and non‑discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and require an accommodation during the application process, please visit here.