Front Desk Engagement Specialist – Behavioral Health

Blue Ridge Community Health Services, Inc.; Brevard (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Company sponsored life insurance

Short and long-term disability

403(b) retirement with company match

9 paid holidays

PTO and Personal Day accrual

Tuition Reimbursement

Job summary

Blue Ridge Health is seeking an Engagement Specialist (Front Desk) to join our Behavioral Health Team in Brevard, NC. The role involves patient check-in/out, handling documents, and maintaining confidentiality within an interdisciplinary healthcare setting.

You will interact with patients, staff, and providers, update EHR data, and ensure accurate insurance information. Travel to nearby sites may be required as part of the role.

Qualifications

• High school diploma or equivalent.
• Stellar communication skills for interactions with staff, patients, providers and community stakeholders.
• One year experience in a medical office environment preferred.
• Basic medical terminology is preferred.
• Experience with Electronic Health Records and Practice Management Systems is preferred.
• Adhere to HIPAA and patient confidentiality.
• Bi-lingual is preferred but not required.
• Ability to travel to nearby sites as needed.

Responsibilities

• Answer phones, respond to inquiries, and relay information to providers.
• Prepare clients for clinic visits by updating demographic and insurance information in the EHR.
• Ensure client documentation is accurately completed and verified during visits.
• Follow agency processes and procedures consistently.
• Collect and post payments and insurance co-pays from clients.

Skills

Communication skills

Bilingual

Travel flexibility

Education

High school diploma

Tools

EHR systems

Practice Management Systems

Job description

Blue Ridge Health is seeking an Engagement Specialist (Front Desk) to join our Behavioral Health Team in Brevard, NC. The role involves patient check-in/out, handling documents, and maintaining confidentiality within an interdisciplinary healthcare setting.

You will interact with patients, staff, and providers, update EHR data, and ensure accurate insurance information. Travel to nearby sites may be required as part of the role.