Eligibility Assistant - Front Desk

Dfr; Logansport (IN); On-site; USD 37,195,000 - 42,706,000; Full time

Job summary

Knowledge Services in Logansport, IN is seeking an Eligibility Assistant to support the DFR and public assistance programs (TANF, SNAP, Medicaid). You will greet visitors, verify information, assist with applications, schedule appointments, and handle paperwork while delivering friendly, accurate service to clients and staff.

The role is a long-term front desk position with a starting wage of $14.00 per hour, a 37.5-hour workweek, paid time off, benefits, and Monday–Friday hours.

Qualifications

• Must have a desire to help others and provide outstanding customer service.
• Demonstrated ability to maintain confidentiality and handle sensitive information.
• Calmly manage conflicts and maintain professionalism in a front-desk setting.
• Reliable, dependable, and able to multitask in a busy office environment.

Responsibilities

• Welcome all on-site visitors and determine the nature of business.
• Review client information for accuracy and completeness.
• Assist with computer applications and documentation.
• Schedule client appointments and manage calendars.
• Scan documents into client case files and maintain filing accuracy.
• Operative fax and copier functions; answer and direct calls.
• Maintain daily activity reports and ensure timely follow-ups.
• Deliver outstanding customer service to all clients.

Skills

Desire to help others

Customer service

Confidentiality

Calm under pressure

Reliability

Multitasking

Job stability

Education

High School diploma or equivalent

Job description

Overview

THIS POSITION IS LOCATED IN LOGANSPORT, IN.

Knowledge Services has a great opportunity for a strong customer service focused individual who wants to make a difference in their daily work life with the FSSA / Division of Family Resources (DFR) as an Eligibility Assistant. This position will provide general office support and assistance for case workers and clients applying for public assistance. This position will provide customer service and interact directly with the general public, clients, office staff, and other state personnel. The DFR is responsible for determining eligibility for individuals applying and/or receiving public assistance. Programs include TANF (cash assistance), SNAP, and Medicaid. The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or “pushing” applications and assisting clients who are applying and/or receiving public assistance among other administrative tasks.

Knowledge Services, established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services. We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.

As such, Knowledge Services is committed to providing opportunities for growth – in our company, in each team member, and in our relationships. We believe titles do not define a person, but provide a framework to each person’s endless potential. Our focus on improving our team, product, and processes drives us every day. We are guided by our four Pillars that set the foundation of who we are and how we conduct business: Knowledge, Integrity, Innovation, and Service.

Responsibilities

• Welcome all on-site visitors and determine nature of business
• Review client information for accuracy
• Assist with computer applications
• Schedule client appointments
• Scan documents into client case file
• Maintain fax machines and copier functions
• Answer and direct incoming calls
• Maintain daily activity reports
• Deliver outstanding customer service to all clients

Qualifications

• Desire to help others
• Strong customer service background
• Ability to maintain confidentiality
• Handle conflict in a calm manner
• Reliable and dependable in the work place
• Ability to multi task
• Proven job stability
• High School diploma or equivalent
• Clean criminal background
• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired

This is a long-term position where you can make an immediate impact on your community, plus the potential for promotion. The wage is $14.00/hr with paid time off, benefits, and a 37.5 hour work week of Monday-Friday 8:00AM-4:30PM.

Physical Requirements:

• Job frequently requires sitting, handling objects with hands.
• Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.
• Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please contact [e-mail].

Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply.

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