Front Desk Dental Receptionist (With Weekly Bonus Potential)

Franklin Dental Care & Dentures; Franklin (OH); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Weekly bonus potential

Job summary

Franklin Dental Care and Dentures LLC in Franklin, Ohio is seeking a friendly Front Desk Receptionist to warmly greet patients, verify demographic information, and keep the office running smoothly in a fast-paced dental clinic.

The role offers a base pay of $18.00 per hour, with weekly performance bonuses of up to $250, and opportunities to contribute to Medicaid and insurance verification, payments, and scheduling.

Qualifications

• 1–2 years front desk or customer service experience (dental/medical preferred).
• Tech savvy with multi-line phones and dental software such as Dentrix.
• Strong communication with compassionate attitude toward patients.
• Able to multi-task in a busy lobby while maintaining attention to detail.
• Reliable and punctual to open morning appointments.

Responsibilities

• Patient greeting and check-in with accurate demographics and minimal wait.
• Phone triage and scheduling, manage daily schedule to maximize capacity.
• Verify Medicaid and private insurance eligibility prior to appointments.
• Collect co-pays and payments; explain fee structures and payment plans.
• Maintain a clean reception area and manage digital records (Dentrix/Open Dental).

Skills

Customer service

Phone etiquette

Dental software

Communication

Tools

Dentrix

Open Dental

Job description

Job Title: Front Desk Dental Receptionist (With Weekly Bonus Potential)
Company: Franklin Dental Care and Dentures LLC Location: 314 S River St, Franklin, OH 45005 (On-site) Base Pay: $18.00 / hour starting + Weekly Performance Bonuses (Up to $250/week)
Job Type: Full-time

Position Overview

Are you an energetic, highly organized customer service professional who loves welcoming patients and keeping a busy office running smoothly? Franklin Dental Care and Dentures is looking for a vibrant Front Desk Receptionist to join our team in Franklin, Ohio!

As the first face and voice our patients see and hear, you play a vital role in creating a warm, stress-free experience. We operate a fast-paced, high-volume clinic specializing in general family dentistry, dentures, Medicaid, and cash/fee-for-service options.

We offer a competitive base rate of $18.00 per hour, plus an exciting incentive structure where you can earn up to an additional $250 per week in performance bonuses by helping us meet key clinic metrics, keep patient schedules full, and collect payments efficiently!

What You Will Do (Key Responsibilities)

• Patient Greeting & Check-In: Warmly welcome patients as they arrive, verify demographic information, check them in accurately, and ensure a seamless, minimal-wait flow into our treatment rooms.

• Phone Triage & Scheduling: Manage multi-line phones with enthusiasm—scheduling appointments, confirming visits, answering patient inquiries, and optimizing the daily clinical schedule to maximize practice capacity.

• Insurance & Medicaid Verification: Check patient eligibility for Medicaid managed care plans and private insurance prior to appointments to ensure seamless claim filing.

• Payment Collection & Financial Transparency: Collect co-pays, cash payments, and patient balances at check-in/check-out. Clearly and empathetically explain fee structures and payment plans to our self-pay (cash) patients.

• Front Office Maintenance: Maintain a clean, organized, and welcoming reception area while managing patient intake forms, digital records (Dentrix/Open Dental), and daily end-of-day ledger balancing.

Qualifications & Requirements

• Customer Service Excellence: Minimum 1–2 years of experience in a front desk, reception, or customer service role (dental or medical office experience is a massive plus!).

• Tech & Software Savvy: Comfortable using computer systems, multi-line phone setups, and digital scheduling/dental software (e.g., Dentrix)

• Communication & Empathy: Excellent verbal and written communication skills with a compassionate, non-judgmental attitude toward patients of all backgrounds.

• Multi-Tasking Under Pressure: Ability to manage a busy lobby, ring phones, and handle patient paperwork simultaneously without losing your cool or attention to detail.

• Reliability: High level of dependability and punctuality to ensure our doors open on time for our morning patients.

Why Join the Franklin Dental Team?

• Great Earning Potential: Earn a solid $18.00/hr base pay with realistic weekly bonus incentives that can add up to $13,000 extra per year ($250/wk)!

• Upbeat Team Environment: Work alongside a supportive team that values hard work, clear communication, and community care.

• Direct Impact: Be the heartbeat of a practice dedicated to giving local families access to reliable, affordable dental care.