Dental Receptionist

Heartland Dental; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Telehealth access

Wellness discounts

Free dental services for dependents

Vision care

Life and disability insurance

Bonus opportunities

401K retirement plan

Paid holidays

PTO accrual

Continuing education

Job summary

Heartland Dental is seeking a motivated Front Office professional for the Dental Care of Franklin Township location. You will manage day-to-day front desk operations, greet patients, handle phones, scheduling, and insurance communications to ensure a smooth patient experience.

The role requires experience in dental or medical settings, proficiency with Dentrix, and strong communication. Join a growing team with growth opportunities and comprehensive benefits.

Qualifications

• 1+ years in dental/medical front desk environment.
• 1+ years of experience with insurance billing and accounts receivable.
• Familiarity with Dentrix or similar dental software.
• Strong communication and organizational skills.

Responsibilities

• Greet and welcome patients as they enter the office to create a positive first impression.
• Manage front office duties: answer phones, check mail/email, communicate with patients and insurance companies.
• Schedule and confirm appointments using Dentrix for multiple providers.
• Process patient insurance claims and follow up on outstanding claims; verify benefits and coverage.
• Post insurance and patient payments; process accounts receivable and balance sheets.
• Explain treatment plan fees and payment options to patients.
• Collaborate with providers and team to implement Heartland Dental systems and optimize office potential.

Skills

Customer service

Communication

Organizational skills

HIPAA awareness

Tools

Dentrix

Job description

Dental Front Office - Southport

At Dental Care of Franklin Township, we pride ourselves on providing exceptional dental care in a warm and welcoming environment. Our team is dedicated to creating positive experiences for our patients, and we’re looking for a motivated and organized individual to join our front desk team. This is not just a job—it's an opportunity for growth and development in the dental field.

About Dental Care Of Franklin Township

Dental Care of Franklin Township, like each Heartland Dental supported office, is unique to the community and the patients they serve.

• Mon/Wed/Thurs 7:30-5, Tuesday 7:30-6, Friday 7:30-3
• Located in front of Kroger, near the intersection of E Southport and S Franklin Rd
• Newly built, quickly growing practice - opened in July 2023

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

Benefits:

• Medical and prescription drug insurance, including Telehealth, health and wellness discounts and much more
• Free dental services for yourself and your dependents, minus lab fees
• Vision care support
• Life and disability insurance
• Monthly and quarterly bonus opportunities
• 401(K) retirement plan
• 6 paid holidays after 90 days, PTO starts accruing right away
• Continuing education and endless growth opportunity

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5‑star rating for both awards.

More About The Role

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

Required Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience
• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year
• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.