Front Desk / Data Entry Specialist

Ladgov Corporation; Milton (MA); On-site; USD 34,000 - 42,000; Full time

Job summary

Ladgov Corporation is hiring a Front Desk / Data Entry Specialist to support the Military & Family Readiness Center at Hanscom Air Force Base. This role serves as the first point of contact for visitors and callers, handling administrative tasks and data entry in Air Force systems.

The ideal candidate will have at least 1 year of customer service experience, strong Microsoft Office skills, and the ability to learn web-based information systems while maintaining accuracy in a fast-paced federal

Qualifications

• Minimum 1 year of customer service experience.
• Experience in administrative support or data entry.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Strong typing, organization, and multitasking skills.
• Excellent verbal and written communication skills.

Responsibilities

• Welcome visitors and provide professional front desk reception.
• Answer incoming phone calls and direct clients to the appropriate staff.
• Schedule appointments, workshops, and classes.
• Enter and maintain accurate information in web-based databases.
• Send appointment and class reminder emails.
• Prepare and maintain administrative records and monthly reports.
• Keep the reception area organized and presentable.
• Assist with general clerical and office support duties.
• Maintain confidentiality while handling sensitive information.
• Provide excellent customer service to military members, families, and other visitors.

Skills

Customer service

Data entry

Microsoft Office

Typing

Communication

Job description

Position Summary

Ladgov Corporation is seeking a professional Front Desk / Data Entry Specialist to support the Military & Family Readiness Center (M&FRC) at Hanscom Air Force Base. This position serves as the first point of contact for visitors and callers while providing administrative support, scheduling services, and accurate data entry into Air Force systems. The ideal candidate is organized, customer-focused, and comfortable working in a fast-paced office environment.

Work Schedule

• Monday through Friday
• 40 hours per week
• Generally 8:00 AM – 4:00 PM
• Start time between 7:30 AM and 8:00 AM
• No work on federal holidays

Key Responsibilities

• Welcome visitors and provide professional front desk reception.
• Answer incoming phone calls and direct clients to the appropriate staff.
• Schedule appointments, workshops, and classes.
• Enter and maintain accurate information in web-based databases.
• Send appointment and class reminder emails.
• Prepare and maintain administrative records and monthly reports.
• Keep the reception area organized and presentable.
• Assist with general clerical and office support duties.
• Maintain confidentiality while handling sensitive information.
• Provide excellent customer service to military members, families, and other visitors.

Minimum Qualifications

• Minimum 1 year of customer service experience .
• Experience in administrative support or data entry.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Strong typing, organization, and multitasking skills.
• Excellent verbal and written communication skills.
• Ability to learn web-based information systems.
• Ability to work independently and maintain accuracy in data entry.
• Professional business casual appearance.

Security Requirements

• Must be able to pass a background investigation.
• Must be eligible to obtain and maintain a Common Access Card (CAC).