Front Desk/Data Entry Specialist

Bailey Information Technology Consultants, LLC; Massachusetts; On-site; USD 35,000 - 45,000; Full time

Job summary

Bailey Information Technology, LLC is seeking a Front Desk/Data Entry Specialist to support the Military & Family Readiness Center at Hanscom AFB, MA. The role involves greeting visitors, answering phones, and directing clients to program managers, while entering and maintaining data in Air Force systems.

The position requires 12 months of customer service experience, strong MS Office skills, and the ability to manage TAP scheduling and reminders.

Qualifications

• Minimum of 12 months' experience in a customer service or business support environment.
• Proficient in Microsoft Word, Excel, PowerPoint and Windows, with basic troubleshooting.
• Experience using web-based applications (Microsoft Edge/Chrome).
• Ability to operate data entry devices/systems to input records.
• Strong verbal and written communication with a professional, customer-service orientation.
• Ability to pass a CAC background check and Information Assurance exam.
• Ability to obtain and maintain Hanscom AFB LAN access.

Responsibilities

• Answer telephone calls, greet visitors, and determine the nature of each call or visit.
• Direct clients to the appropriate M&FRC program manager and promote programs.
• Schedule clients for M&FRC classes and workshops and provide clear information.
• Enter, update, and maintain data in AFFIRST database system.
• Input TAP data and schedule TAP classes, sending reminders.
• Maintain front desk appearance; report inoperable equipment.
• Perform light cleaning tasks to meet Air Force appearance standards.
• Ensure clients sign in; generate monthly client usage reports.
• Maintain data entry accuracy of at least 85% within 2 business days.
• Attend mandatory trainings.
• Safeguard government property and secure facilities at close.
• Perform other administrative duties as assigned.

Skills

Customer service

Data entry

Communication

Tools

AFFIRST

Microsoft Word

Microsoft Excel

PowerPoint

Microsoft Edge/Chrome

Job description

JOB DESCRIPTION
Front Desk / Data Entry Specialist Position Title Front Desk/Data Entry Specialist Employment Type Full-Time (1.0 FTE), Non-Exempt Contract HAFB Front Desk/Data Entry Specialist Client / Requiring Activity 66th Force Support Squadron (66 FSS/FSH), Military & Family Readiness Center (M&FRC) Location Hanscom AFB, MA 01731 (in-person; situational telework only if directed) Work Schedule Monday–Friday, 40 hrs/week; core hours 0800–1600 (start window 0730–0800); 30-min unpaid lunch between 1100–1300 Reports To Bailey Information Technology, LLC (BIT) — for employer/employee matters; receives day-to-day task direction from M&FRC Government personnel Security Requirement Favorable background check/fingerprinting for Common Access Card (CAC); no personnel security clearance required Travel None anticipated

POSITION SUMMARY

The Front Desk/Data Entry Specialist serves as the first point of contact for the Military & Family Readiness Center (M&FRC) at Hanscom AFB, greeting visitors, answering telephones, and directing clients to the appropriate program manager. The position performs a range of clerical, administrative, and customer service duties, including scheduling clients for M&FRC classes and workshops, and entering and maintaining data in Air Force information systems supporting family readiness and Transition Assistance Program (TAP) services. This is a client-facing role requiring professionalism, discretion, and the ability to support a diverse population of service members and their families.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answer telephone calls, greet visitors, and ascertain the nature of each call or visit.
• Direct clients to the appropriate M&FRC program manager and identify opportunities to raise client awareness of M&FRC programs and services.
• Schedule clients for M&FRC classes and workshops; provide complete and clear information addressing routine or procedural questions.
• Enter, update, and maintain data within the Air Force Family Integrated Result Statistical Tracking (AFFIRST) database system.
• Input all Transition Assistance Program (TAP) data and resources in the AFFIRST web application, including scheduling clients for TAP classes/workshops and sending reminder emails one week prior to class start date (or per program manager timeline).
• Maintain the appearance of the front desk area — align chairs, materials, and publications daily; report inoperable equipment to M&FRC management.
• Take out personal trash and perform minimal vacuuming/dusting to maintain Air Force standard appearance.
• Ensure all clients sign in completely; generate a monthly client usage report in the format established by M&FRC management.
• Maintain data entry accuracy of at least 85% within 2 business days of entry.
• Attend training deemed essential or mandatory by Air Force Directives/Instructions or as directed by the M&FRC Chief.
• Safeguard all government-furnished property, equipment, and materials; secure facilities/equipment at close of each work period per established procedures.
• Perform other administrative and clerical duties as assigned within the scope of the position.

MINIMUM QUALIFICATIONS

• Minimum of 12 months' experience in a customer service and/or business support environment.
• Working proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Microsoft Windows, including basic troubleshooting.
• Working knowledge of web-based applications (Microsoft Edge/Chrome).
• Demonstrated ability to operate data entry devices/systems to input records and data into electronic formats.
• Strong verbal and written communication skills with a professional, customer-service orientation.
• Ability to exercise independent judgment and experience to plan and accomplish routine tasks in a timely manner.
• Ability to pass a background check/fingerprinting sufficient to obtain a Common Access Card (CAC) and complete an Information Assurance exam.
• Ability to obtain and maintain access to the Hanscom AFB Local Area Network (LAN).

PREFERRED QUALIFICATIONS

• Basic understanding of military protocol, support group organizations, and family systems within a military setting.
• Prior experience supporting a military family readiness center, TAP program, or similar military/veteran-serving organization.
• Experience working with a diverse population, including service members, spouses, and dependents.
• Prior experience with AFFIRST or comparable Air Force/DoD case management or data tracking systems.

WORK ENVIRONMENT & PHYSICAL DEMANDS

• Standard office environment within a government facility; front desk/reception setting with regular client interaction.
• Primarily sedentary work with regular use of a computer, telephone, and standard office equipment.
• Light physical activity may be required, including minimal vacuuming, dusting, and straightening of furniture/materials.
• Business casual attire required at all times while on duty.
• This is an in-person position; situational telework may be authorized only if directed by national health directives or base regulations, with all duties remaining the same except front-desk upkeep and client sign-in/reporting tasks.

ADDITIONAL INFORMATION

This position is Non-Key personnel under the governing Performance Work Statement and represents the sole full-time equivalent (FTE) supporting this requirement. The employee will receive day-to-day task direction and training from government personnel at the M&FRC; however, all employer/employee matters (pay, benefits, leave, discipline, etc.) are managed exclusively through Bailey Information Technology, LLC (BIT).